Sanithsadananda
Enthusiast
Enthusiast

cannot connect to vcenter single sign-on server 7444/sts/stsservice/vsphere.local

Hello All,

     I cant able to login to my vcenter server appliance through web client , vi client is working fine . vcenter server appliance version is 5.5. If anyone face this issue before please advise. I got some tip but before processing if anyone faced and solved this issue that will be more helpful.

thanks in advance.

vcenter error.JPG

11 Replies
vHaridas
Expert
Expert

can you restart web client service and try to login?

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Marmotte94
Enthusiast
Enthusiast

Hello,

Can you connect with "administrator@vsphere.local" ?

Thank you

Regards,

Please, visit my blog http://www.purplescreen.eu/
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Vthacker007
VMware Employee
VMware Employee

Hello,

Please follow the below steps it will resolve the issue.

  • Stop these services:

    VMware Secure Token Service
    VMware Identity Management Service
    VMware Certificate Service
    VMware KDC Service
    VMware Directory Service


  • Start these services:

    VMware Directory Service
    VMware KDC Service
    VMware Certificate Service
    VMware Identity Management Service

    VMware Secure Token Service
    VMware VirtualCenter Server
EcoBassam
Enthusiast
Enthusiast

Hello,

I had the same issue.

A restart of “VMware Secure Token Service” service did not resolve the issue.

A restart of « VMware vSphere Web Client » service did solve the issue.

I hope this helps someone else Smiley Wink

Cordialement,

castellcoch
Contributor
Contributor

A restart of both “VMware Secure Token Service” and "VMware vSphere Web Client" was required by me to solve the issue.

sarikrizvi
Enthusiast
Enthusiast

Issue:- cannot connect to vcenter single sign-on server 7444/sts/stsservice/vsphere.local

Troubleshooting steps:-

1. Login on vCenter appliance through "root"
2. Go to "Admin" tab

3. Click Yes on "Certificate regeneration enabled" >>>> Submit .

4. Reboot.

Try above troubleshooting and issue will get resolve.

Regards,
SARIK (Infrastructure Architect)
vExpert 2018-2020 | vExpert - Pro | NSX | Security
vCAP-DCD 6.5 | vCP-DCV 5.0 | 5.5 | 6.0 | vCA-DCV 5 | vCA-Cloud 5 | RHCSA & RHCE 6 | A+ (HW & NW)
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RaymondG2
Contributor
Contributor

I've experienced the same issue on occasion and restarting the web client resolved it.

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drakeramoride
Enthusiast
Enthusiast

Hello,

How can I restart web client exactly?

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OsipovDV
Contributor
Contributor

You should connect to your vcenter server using ssh, and run :

service vsphere-client restart

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eghepat
Contributor
Contributor

m

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eghepat
Contributor
Contributor

Hello I have the same issue, can someone help me to fix it? I use vCenter Appliance 6.0. I did not find "Certificate regeneration enabled" in the administration GUI. Please support me how can I fix this issue.

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