adding ESXi to vCenter failing

[jahalam414]

Team,

I am trying to add ESXi to vCenter but it is failing. The error in vCenter is simply giving to check dns or credential but esxi is giving below error:

haTask-ha-folder-root-vim.hostLocalAccountManager.createUser-171764421

root is already exist.

vCenter version: 

Version6.5.0

Build17590285

ESXi Version: 

Esxi_6.5.0 (Build 4887370)

Esxi_6.5.0 Update 2 (Build 8294253)

[jahalam414]

Any clue why esxi is not able to add in vCenter.

One more point is that the ESXI version/build# is higher than vCenter. I think it may be one of reason?

[Alex_Romeo]

Hi,

The vCenter version is higher than that of the Esxi hosts for which it is compatible.

• vCenter Server 6.5u3n
• ESXi 6.5 U2 GA
• ESXi 6.5.0 a

With this Kb you should solve:

https://kb.vmware.com/s/article/3824568

regards,

Alex_Romeo