I have made multiple attempts to update to 7.0.3.00700 via Server Management and it ends in nothing but failures. Current version is 7.0.0.10400. Build 16386335. I made another attempt this evening via CLI and I am receiving this. I can't even access VCSA via WinSCP after it fails to grab any logs. I see the sts service having issues at the end, but not sure what to do about it. Any ideas?
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eulaAcceptTime: 2022-07-22 21:05:38 UTC
Command> software-packages install --staged
[2022-07-22T21:06:43.203] : Validating software update payload
[2022-07-22 21:06:43,679] : Running validate script.....
[2022-07-22T21:06:47.203] : Validation successful
[2022-07-22 21:06:47,699] : Copying software packages [2022-07-22T21:06:47.203 ] : ISO mounted successfully
329/329
[2022-07-22T21:07:38.203] : ISO unmounted successfully
[2022-07-22 21:07:38,378] : Running system-prepare script.....
[2022-07-22 21:08:11,438] : Running test transaction ....
[2022-07-22 21:08:14,461] : Running prepatch script.....
[2022-07-22 21:09:54,611] : Upgrading software packages ....
[2022-07-22T21:14:12.203] : Setting appliance version to 7.0.3.00700 build 20051473
[2022-07-22 21:14:12,218] : Running patch script.....
[2022-07-22T21:16:13.203] : Patch command patch failed
[2022-07-22T21:16:13.203] :
Mismatch:
summary: Internal error occurs during execution of update process Traceback (most recent call last):
File "/storage/core/software-packages/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 203, in patch
_patchComponents(ctx, userData, statusAggregator.reportingQueue)
File "/storage/core/software-packages/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 84, in _patchComponents
_startDependentServices(c)
File "/storage/core/software-packages/scripts/patches/py/vmware_b2b/patching/phases/patcher.py", line 53, in _startDependentServices
serviceManager.start(depService)
File "/storage/core/software-packages/scripts/patches/libs/sdk/service_manager.py", line 901, in wrapper
return getattr(controller, attr)(*args, **kwargs)
File "/storage/core/software-packages/scripts/patches/libs/sdk/service_manager.py", line 794, in start
super(VMwareServiceController, self).start(serviceName)
File "/storage/core/software-packages/scripts/patches/libs/sdk/service_manager.py", line 665, in start
raise IllegalServiceOperation(errorText)
service_manager.IllegalServiceOperation: Service cannot be started. Error: Error executing start on service sts. Details {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"sts"
],
"localized": "An error occurred while starting service 'sts'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
Service-control failed. Error: {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"sts"
],
"localized": "An error occurred while starting service 'sts'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
.
resolution: Send upgrade log files to VMware technical support team for further assistance.
