VMware Update Manager Install Failed: VCenter Server credentials could not be verified

[clinton998]

When attempting to install VMware Update Manager 5.1 on Windows 2008 R2 , but then fails:

VMware Update Manager-build-1022478: 12/05/13 15:30:57 ---------- Begin Logging ----------

VMware Update Manager-build-1022478: 12/05/13 15:30:57 --- CA exec: VMValidateVCServerInfo

VMware Update Manager-build-1022478: 12/05/13 15:30:57 Getting Property VC_SERVER_IP = 192.168.75.1

VMware Update Manager-build-1022478: 12/05/13 15:30:57 Getting Property VC_SERVER_PORT = 80

VMware Update Manager-build-1022478: 12/05/13 15:30:57 Getting Property VC_SERVER_ADMIN_USER = administrator

VMware Update Manager-build-1022478: 12/05/13 15:30:57 Getting Property TEMP_DIR = C:\Users\ADMINI~1\AppData\Local\Temp\1\

VMware Update Manager-build-1022478: 12/05/13 15:30:57 AppendPath::done Path: C:\Users\ADMINI~1\AppData\Local\Temp\1\vum

VMware Update Manager-build-1022478: 12/05/13 15:30:57 VC validation command: ["-v 192.168.75.1 -p 80 -U "administrator" -P *********** -C 'C:\Users\ADMINI~1\AppData\Local\Temp\1\vum\' -L 'C:\Users\ADMINI~1\AppData\Local\Temp\1\\' -O vcversion"]

VMware Update Manager-build-1022478: 12/05/13 15:30:57 AppendPath::done Path: C:\Users\ADMINI~1\AppData\Local\Temp\1\vum\vciInstallUtils.exe

VMware Update Manager-build-1022478: 12/05/13 15:30:57 Found "C:\Users\ADMINI~1\AppData\Local\Temp\1\vum\vciInstallUtils.exe"

VMware Update Manager-build-1022478: 12/05/13 15:34:18 Process returned 199

VMware Update Manager-build-1022478: 12/05/13 15:34:18 Error:: Unknown VC error

VMware Update Manager-build-1022478: 12/05/13 15:34:18 Getting Property UILevel = 5

VMware Update Manager-build-1022478: 12/05/13 15:34:18 Getting Property ProductName = VMware vSphere Update Manager

[raog]

Are you able to login to VC with those credentials?

If yes, do you have autodeploy installed on this VC?

If yes, what is the file size of autodeploy certs(typically located @ C:\ProgramData\VMware\VMware vSphere Auto Deploy\ssl)?

Regards

Girish

[Anjani_Kumar]

This issue may occur when the %TEMP% and %TMP% environment variables have a space in the path.you must check in the computer properties and set the system %TEMP% and %TMP% environment variables to a path that contains no spaces and restart the Update Manager install wizard. Hope this will work.

[clinton998]

I have checked %TEMP% and %TMP% environment variables, They haven't  a space in the path.

%TEMP% environment variables： %USERPROFILE%\AppData\Local\Temp

%TMP% environment variables：  %USERPROFILE%\AppData\Local\Temp

c:\>  set

TEMP=C:\Users\ADMINI~1\AppData\Local\Temp\1

TMP=C:\Users\ADMINI~1\AppData\Local\Temp\1

Path=C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Java\jdk1.6.0_20\bin;C:\ProgramFiles (x86)\Dell\SysMgt\shared\bin;C:\Program Files (x86)\Dell\SysMgt\oma\bin;C:\Program Files (x86)\Dell\SysMgt\idrac;C:\Program Files (x86)\Dell\SysMgt\rac5;C:\Program Files\QLogic Corporation\QConvergeConsoleCLI\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\Tools\Binn\;C:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;C:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\

[clinton998]

Yes, Use those credentials,I successfully can login to VC.

vSphere Auto Deploy (Version: 5.1.0.4624)  was installed on this VC.

C:\ProgramData\VMware\VMware vSphere Auto Deploy\ssl> dir

2011-09-30  13:36             1,050 rbd-ca.crt

2011-09-30  13:36             1,675 rbd-ca.key

2011-09-30  13:36                13 rbd-ca.srl

2013-03-22  10:00                 0 rui.crt

2013-03-22  10:00                 0 rui.key

[raog · Accepted solution]

Well your rui.crt and rui.key files have become 0 sized which is why this problem is occurring. Stop the autodeploy service and try the installation again.

Regards

Girish

[clinton998]

raog,  think you!

Uninstall vSphere Auto Deploy,  Successfully install VMwreUpdate Manager.