VMware Update Manager Download Service: WinHTTP Error 12002 (Timeout)

[fejf]

Hello,

I tried to install the VMware Update Manager Download Service (the cli download-only component of VUM). The downloads of big files always fail with the error "Error 12002 from WinHttpReceiveResponse for url http://download3.vmware.com/...". Searching for this error it seams that it's a timeout problem. I think the problem is that we are using a virus-scanning proxy. It downloads the files, scans them and after that finished it transfers the file to the client (in this case the client is the VMware UMDS).

So my question is: Is there a way to increase the timeout value for the UMDS?

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There are 10 types of people. Those who understand binary and the rest. And those who understand gray-code.

[blp848]

I think that this is what you are looking for.

edit this string

<recvTimeout>60000</recvTimeout>

In this file on the server that update manger is installed on

c:\Program Files\VMware\Infrastructure\Update Manager\vci-integrity.xml

[fejf]

I tried to modify that value already but in a different file when I got this error (c:\Program Files\VMware\Infrastructure\Update Manager\vci-integrity-install.xml). After your post i copied the file to http://...\vci-integrity.xml but this didn't work either. I think that timeout setting is the timeout inside vmware-umds.exe until it kills the winhttp-process but not the timeout of the winhttp process itself.

--

There are 10 types of people. Those who understand binary and the rest. And those who understand gray-code.

[Raudi]

I had the same error today. My problem was the proxy, after removing the proxy it woked.

The proxy is a Trend Micro InterScan Web Security Suite which is scanning the traffic for viruses. Yesterday i updated from version 2.5 of the IWSS to the version 3.1 and in version 2.5 it worked and in version 3.1 it didn't work. The default download procedure doesn't work with the Update Manager...

Default is "Scan before delivering", at this setting there will be open a additional window of the IWSS where the Download is displayed. When switching to "Deferred scanning" parts of the file will be deliverd to the downloading program and it looks like a normal download. This setting must work with the Update Manager.

[fejf]

Hi,

thanks for the confirmation - only problem is, that I can't change the proxy-settings...

--

There are 10 types of people. Those who understand binary and the rest. And those who understand gray-code.

[Raudi]

You can modify the proxy setting in the file "vci-integrity.xml" which you can find in the installation directory of the Update Manager. Open the XML file with notepad and search for "proxySettings", there you can modify the proxy setting. To disable the proxy change the true to false.

[fejf]

Hi,

I can not by-pass the proxy either

--

There are 10 types of people. Those who understand binary and the rest. And those who understand gray-code.

[Raudi]

Ah, o.k. that's a other reason why you can't change the proxy...

[esxfan]

I have the same problem with proxy and timeout. Any solution for proxy?

Thanks

esxfan