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beckhamk
Enthusiast
Enthusiast

VIC - Console Blank or Black screen - RESOLVED

I wanted to post this in the event this helps another person out there.

Prior to upgrading to vSphere, we never had a problem with the VIC console either running locally on our pc or remotely on a server via RDP.

But after vSphere, we were only able to see the console screens when we ran the vic on our local pc. Suddently we could only see a blank or black screen when RDP'd into a server. Now mind you there was nothing changed except for vsphere / vic installed. We could even see the console window resize if we rebooted etc. and there had been no errors. We even contacted vmware support and just pushed to a KB and try many different things which nothing made a difference.

Then I finally got a reply from a user on these forums from many months ago. The issue is that we had been connecting to the remote server using a 256 color depth. After changing the color depth before connecting to the remote server via RDP, we could not clearly see the remote console window.

unreal.

Anyways hope this helps someone else!

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