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VDM Web Access: Can't connect to mulitiple VM's

I am running 2 ESX-3.5 servers, a VDM server, and a VC server. When connecting to the VM through VDM Web Access, I am only able to connect to 1 VM that I am entitled to. When I click on the other VM for which I am entitled, I get an error that says "the desktop has failed to open". Incidentally this VM is located on a different ESX host than the first one.

Has anyone else encountered this problem?

I checked the event logs in the VDM Manager and got this:

POOL_EMPTY:Pool:cn=johnh-vm1,ou=server groups,dc=vdi,dc=vmware,dc=int;USER:ROHO\JohnH;USERSID:S-1-5-21-1471886124-1502772066-837300805-1683

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