VCSA 6.5 - Trying to use native HTTPS backup, stuck on spinning "Retrieving Size"

[WDGNet]

As the tile suggests, I'm unable to get past the "Select Parts to Backup" section of the native VCSA backup utility.  It's stuck on Retrieving Size.  It just spins and spins.  I've tried different protocols, all with the same result.  The HTTPS connection is valid and works, I just can't get it to gather the size.

Any idea how to get past this?

edit: added attachment

[WDGNet]

After almost 2 hours, it stopped spinning and I can see the MB's now.

[Vijay2027]

Shouldn't take this long...Execute the below query when the size is being retrieved and post the results:

ps -ef | grep -i backup

And attach backup.log (/var/log/vmware/applmgmt) to this thread.

[pradeepadapa_om]

I am having the same issue, I have rebooted the vcsa appliance and still the same issue when I try to do the backup. monitoring the time when it retrieves the time now.

[pradeepadapa_om]

Vijay2027​

I am attaching the output in a txt file to this post.