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jjewett
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VCSA 6.0u1 (updated from VCSA 6.0) vSphere Web Client error

vSphereWebClientError.PNG

After I upgraded my VCSA 6.0 to 6.0u1, I can't login to the vSphere Web Client. 

How to upgrade from VCSA 5.x & 6.x to VCSA 6.0 Update 1? | virtuallyGhetto

Adobe Flash clock animation spins for a little while, then it give the error in the attached screenshot. "An internal error has occurred - Index '0' specified is out of bounds." Happens in IE10 and Chrome.

It is a standalone PSC and I can login to the https://<vcsa>:5480 appliance management and it looks healthy. I can deploy a new VCSA from scratch, but it would be nice if I could fix it.

Any suggestions would be appreciated!

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rcporto
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And if clearing the web browser cache don't solve your problem, try removing the files of serenity database:

To remove the files in the VMware vSphere Web Client serenity database:

  1. Stop the vSphere Web Client service. For more information see, Stopping, starting, or restarting VMware vCenter Server services (1003895) and Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881).
  2. To remove the files in the serenity database, type these commands:

    For Windows vCenter Server 5.x:

    Use File Explorer to delete the contents of C:\programdata\vmware\vSphere Web Client\SerenityDB\serenity
    For Windows vCenter Server 6.0.x:

    Use File Explorer to delete the contents of C:\programdata\vmware\vCenterServer\data\vSphere Web Client\SerenityDB\serenity

    For the VMware vCenter Server Appliance 5.x:

    Type this command when logged in as root through a console shell or SSH session:

    rm -rf /etc/vmware-vsphere-client/SerenityDB/serenity/*

    For the VMware vCenter Server Appliance 6.0.x:

    Type this command when logged in as root through a console shell or SSH session:

    rm -rf /storage/vsphere-client/SerenityDB/serenity/*

  3. Restart the vSphere Web Client service. For more information see, Stopping, starting, or restarting VMware vCenter Server services (1003895) and Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881).

Source: VMware KB: The VMware vSphere Web Client reports an internal error 1009

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Richardson Porto
Senior Infrastructure Specialist
LinkedIn: http://linkedin.com/in/richardsonporto

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rcporto
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Try clear the cache of the browser and log in again in the vSphere Web Client.

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Richardson Porto
Senior Infrastructure Specialist
LinkedIn: http://linkedin.com/in/richardsonporto
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rcporto
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And if clearing the web browser cache don't solve your problem, try removing the files of serenity database:

To remove the files in the VMware vSphere Web Client serenity database:

  1. Stop the vSphere Web Client service. For more information see, Stopping, starting, or restarting VMware vCenter Server services (1003895) and Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881).
  2. To remove the files in the serenity database, type these commands:

    For Windows vCenter Server 5.x:

    Use File Explorer to delete the contents of C:\programdata\vmware\vSphere Web Client\SerenityDB\serenity
    For Windows vCenter Server 6.0.x:

    Use File Explorer to delete the contents of C:\programdata\vmware\vCenterServer\data\vSphere Web Client\SerenityDB\serenity

    For the VMware vCenter Server Appliance 5.x:

    Type this command when logged in as root through a console shell or SSH session:

    rm -rf /etc/vmware-vsphere-client/SerenityDB/serenity/*

    For the VMware vCenter Server Appliance 6.0.x:

    Type this command when logged in as root through a console shell or SSH session:

    rm -rf /storage/vsphere-client/SerenityDB/serenity/*

  3. Restart the vSphere Web Client service. For more information see, Stopping, starting, or restarting VMware vCenter Server services (1003895) and Stopping, starting, or restarting VMware vCenter Server 6.0 services (2109881).

Source: VMware KB: The VMware vSphere Web Client reports an internal error 1009

---

Richardson Porto
Senior Infrastructure Specialist
LinkedIn: http://linkedin.com/in/richardsonporto
jjewett
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Thank you Richardson!

I held off for a few days, hoping for a fix.  But then I just re-deployed a new VCSA.  I will remember your suggestion about clearing the serenity DB, I bet that would have done it.

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ckava
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Hi Guys,

We have experienced the same issue

client error.JPG

We have performed the steps indicated for removing the contents of /storage/vsphere-client/SerenityDB/serenity/*. Rebooted, restarted services, even patched to version 6.0update 1b (VMware-vCenter-Server-Appliance-6.0.0.10200-3343022-patch-TP.iso)

Even a restore to a previously known working vCenter fails!!

Any ideas would be welcome?

Ciarán

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