Upgrading to vCenter 5.1 - vCenter Inventory Service Failure

[No_Way]

Hi All,

I know that we have many questions already regarding upgrading vCenter, but I did not see here yet this one.

I am trying to upgrade the vCenter and my vCenter Inventory Service keeps failing to upgrade. I always get:

"The wizard was interrupted before VMware vCenter inventory Service could be completed installed.
Your system has not been modified. To complete installation at another time, please run the setup again"

=== Logging stopped: 22/09/2012  02:22:42 ===
MSI (c) (1C:08) [02:22:42:319]: Note: 1: 1708
MSI (c) (1C:08) [02:22:42:319]: Product: VMware vCenter Inventory Service -- Installation operation failed.

MSI (c) (1C:08) [02:22:42:320]: Windows Installer installed the product. Product Name: VMware vCenter Inventory Service. Product Version: 5.1.0.32743. Product Language: 1033. Manufacturer: VMware, Inc.. Installation success or error status: 1603.

MSI (c) (1C:08) [02:22:42:320]: Attempting to delete file C:\Users\user\AppData\Local\Temp\fc480.mst
MSI (c) (1C:08) [02:22:42:333]: Grabbed execution mutex.
MSI (c) (1C:08) [02:22:42:333]: Cleaning up uninstalled install packages, if any exist
MSI (c) (1C:08) [02:22:42:365]: Attempting to delete file C:\Users\user\AppData\Local\Temp\fc480.mst
MSI (c) (1C:08) [02:22:42:365]: Unable to delete the file outside of the engine. LastError = 2
MSI (c) (1C:08) [02:22:42:366]: MainEngineThread is returning 1603
=== Verbose logging stopped: 22/09/2012  02:22:42 ===

I see also in the logs this:

CustomAction VM_UninstallInventoryService50 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 02:22:30: VM_UninstallInventoryService50. Return value 3.
MSI (c) (1C:08) [02:22:30:468]: Doing action: SetupCompleteError
Action 02:22:30: SetupCompleteError.
Action start 02:22:30: SetupCompleteError.
Action 02:22:30: SetupCompleteError. Dialog created

I did not get any issues with the install SSO(until now), only when I try to upgrade vCenter Inventory.
I have try everything, rollback, restores, uninstall SSO etc., even replace the SSL, but nothing works. Somehow the Inventory just not install/upgrade, don’t know why.

I am trying Simple Install
This vCenter is on a VM and is Windows 2008 R2 and SQL 2008 R2

Anyone have this issues and fixed?

Any help??

PS: I don’t know how VMware launch an upgrade with so many changes and with so many problems that most of the costumers are complaining.

Thank You

NW

[spravtek]

I read somewhere that someone was having issues like you because the account used for the vCenter services was the local account instead of a domain account ...

Did you try changing that?

[edit] found the link: http://www.virtualization.net/3930-vmware-vcenter-5-installation-fails-error-code-1603/

It's for vCenter 5, but worth looking into all the same I think.

[No_Way]

Hi

Thank You for your reply.

In that link the issue is not the same, but I will give it a try.

Thanks

NW

[MyWorkspace]

i got the same issue here, vCenter 5.0 to 5.1,

it seems that the installer cannot uninstall the inventory service:

=== Verbose logging started: 27.09.2012  17:39:11  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (BC:40) [17:39:11:016]: Resetting cached policy values
MSI (c) (BC:40) [17:39:11:016]: Machine policy value 'Debug' is 0
MSI (c) (BC:40) [17:39:11:016]: ******* RunEngine:
******* Product: {2FD88C86-A428-4CEC-96D0-BF37465D71A4}
******* Action:
******* CommandLine: **********
MSI (c) (BC:40) [17:39:11:016]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (BC:40) [17:39:11:016]: Grabbed execution mutex.
MSI (c) (BC:40) [17:39:11:032]: Cloaking enabled.
MSI (c) (BC:40) [17:39:11:032]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (BC:40) [17:39:11:047]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:B4) [17:39:11:047]: Running installation inside multi-package transaction {2FD88C86-A428-4CEC-96D0-BF37465D71A4}
MSI (s) (CC:B4) [17:39:11:047]: Grabbed execution mutex.
MSI (s) (CC:24) [17:39:11:047]: Resetting cached policy values
MSI (s) (CC:24) [17:39:11:047]: Machine policy value 'Debug' is 0
MSI (s) (CC:24) [17:39:11:047]: ******* RunEngine:
******* Product: {2FD88C86-A428-4CEC-96D0-BF37465D71A4}
******* Action:
******* CommandLine: **********
MSI (s) (CC:24) [17:39:11:047]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (CC:24) [17:39:11:047]: Warning: Local cached package 'C:\Windows\Installer\13121f.msi' is missing.
MSI (s) (CC:24) [17:39:11:047]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (CC:24) [17:39:11:047]: User policy value 'DisableMedia' is 0
MSI (s) (CC:24) [17:39:11:047]: Machine policy value 'AllowLockdownMedia' is 0
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Media enabled only if package is safe.
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Looking for sourcelist for product {2FD88C86-A428-4CEC-96D0-BF37465D71A4}
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Adding {2FD88C86-A428-4CEC-96D0-BF37465D71A4}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Now checking product {2FD88C86-A428-4CEC-96D0-BF37465D71A4}
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Media is enabled for product.
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Trying media source D:\vCenter-Server\Inventory Service\.
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 2203 2: D:\vCenter-Server\Inventory Service\vCenter Inventory Service.msi 3: -2147287037
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 1706 2: -2147483647 3: vCenter Inventory Service.msi
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Processing net source list.
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 1706 2: -2147483647 3: vCenter Inventory Service.msi
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Processing media source list.
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 1706 2: -2147483647 3: vCenter Inventory Service.msi
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Processing URL source list.
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 1706 2: -2147483647 3: vCenter Inventory Service.msi
MSI (s) (CC:24) [17:39:11:047]: Note: 1: 1706 2:  3: vCenter Inventory Service.msi
MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Failed to resolve source
MSI (s) (CC:24) [17:39:11:047]: MainEngineThread is returning 1612
MSI (s) (CC:B4) [17:39:11:047]: User policy value 'DisableRollback' is 0
MSI (s) (CC:B4) [17:39:11:047]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:B4) [17:39:11:047]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:B4) [17:39:11:047]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:B4) [17:39:11:047]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:B4) [17:39:11:047]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (CC:B4) [17:39:11:047]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (CC:B4) [17:39:11:047]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (CC:B4) [17:39:11:047]: Restoring environment variables
MSI (c) (BC:40) [17:39:11:047]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (BC:40) [17:39:11:047]: MainEngineThread is returning 1612
=== Verbose logging stopped: 27.09.2012  17:39:11 ===

i have 2 Services running with domain users, which services exactly must run under domain users?

Thanks, Patrick

[spravtek]

Hi ...

In your case I think it's another issue ...

I see these two entries in your log:

MSI (s) (CC:24) [17:39:11:047]: Warning: Local cached package 'C:\Windows\Installer\13121f.msi' is missing.

MSI (s) (CC:24) [17:39:11:047]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.

Maybe need to look into this?

Haven't seen that error before though ...

[MyWorkspace]

hmm I mounted the vcenter installation iso with MagicDisc as a disk.

The iso is mountable und should be fine?

I did not delete any temporary data while installing.

Any Ideas?

Thanks, Patrick

[spravtek]

Maybe try copying the ISO content locally to your HDD and run it from there?

[No_Way]

Hi All

I did not test the solution since I open a support ticked in VMware and I was advice not to upgrade any vCenter or Hosts at this time in production environments.

So when I have the time I will test this, but for new we will not upgrade our VMware farm.

NW

[ethandlowry]

I just had this same issue trying to upgrade from 5.0 to 5.1 and found an error burried in one of the uninstall logs that it couldn't find the installer for the previous version of the Inventory service. I had deleted my install files for 5.0 after installing 5.0. I copied the 5.0 files into the location they were in when I did the install originally and that fixed the error upgrading to 5.1. Try that. The log I found the error in was located at C:\Users\Administrator\AppData\Local\Temp\2. Name of the log file is vim-is-uninstall.log. The log will also tell you where it's looking for the file so you know where to copy your old install files too.

[stana]

i know, its too late, but someone can need that > you have to mount iso image with older vcenter instalation(5.0), cause instalator of new version(5.1) need it for uninstall old part of vcenter.