I did it by VCSA 7.0 installer UI.
At the import phase of Stage 2, error message was shown that import process of Update Manager component failed.
I took logs. Some part of Import_com.vmware.vcIntegrity.log is as below:
2020-04-14T09:53:34.526Z INFO vcIntegrity_upgrade vcIntegrity Import phase. Importing data destination completed.
2020-04-14T09:53:34.526Z INFO vcIntegrity_upgrade Start vmware-updatemgr service
2020-04-14T09:53:34.527Z INFO service_manager Executing command '[['/bin/service-control', '--status', 'vmware-updatemgr']]'
2020-04-14T09:53:35.71Z INFO service_manager Command '[['/bin/service-control', '--status', 'vmware-updatemgr']]' has exit-code='0' and stdout: Stopped:
vmware-updatemgr
stderr:
2020-04-14T09:53:35.71Z INFO service_manager Starting service 'vmware-updatemgr' ...
2020-04-14T09:53:35.72Z INFO service_manager Executing command '[['/bin/service-control', '--start', 'vmware-updatemgr']]'
2020-04-14T09:53:39.112Z INFO service_manager Command '[['/bin/service-control', '--start', 'vmware-updatemgr']]' has exit-code='1' and stdout: Operation not cancellable. Please wait for it to finish...
Performing start operation on service updatemgr...
stderr: Error executing start on service updatemgr. Details {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"updatemgr"
],
"localized": "An error occurred while starting service 'updatemgr'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
Service-control failed. Error: {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"updatemgr"
],
"localized": "An error occurred while starting service 'updatemgr'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
--------------------snip (same message)--------------------
Traceback (most recent call last):
File "/usr/lib/vmware/cis_upgrade_runner/payload/componentPhaseLauncher.py", line 461, in main
executionResult = systemExtension(exeContext)
File "/usr/lib/vmware/cis_upgrade_runner/libs/sdk/extensions.py", line 94, in __call__
result = self.extension(*args)
File "/usr/lib/vmware/cis_upgrade_runner/libs/sdk/extensions.py", line 110, in _func
return func(*args)
File "/usr/lib/vmware/cis_upgrade_runner/payload/component-scripts/vcIntegrity/__init__.py", line 60, in doImport
return vcIntegrity_upgrade.importData(context)
File "/usr/lib/vmware/cis_upgrade_runner/payload/component-scripts/vcIntegrity/vcIntegrity_upgrade.py", line 512, in importData
importDataLin(context)
File "/usr/lib/vmware/cis_upgrade_runner/payload/component-scripts/vcIntegrity/vcIntegrity_upgrade.py", line 505, in importDataLin
serviceManager.start(VUM_SERVICE_NAME)
File "/usr/lib/vmware/cis_upgrade_runner/libs/sdk/service_manager.py", line 979, in wrapper
return getattr(controller, attr)(*args, **kwargs)
File "/usr/lib/vmware/cis_upgrade_runner/libs/sdk/service_manager.py", line 887, in start
super(VMwareServiceController, self).start(serviceName)
File "/usr/lib/vmware/cis_upgrade_runner/libs/sdk/service_manager.py", line 745, in start
raise IllegalServiceOperation(errorText)
service_manager.IllegalServiceOperation: Service cannot be started. Error: Error executing start on service updatemgr. Details {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"updatemgr"
],
"localized": "An error occurred while starting service 'updatemgr'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
Service-control failed. Error: {
"detail": [
{
"id": "install.ciscommon.service.failstart",
"translatable": "An error occurred while starting service '%(0)s'",
"args": [
"updatemgr"
],
"localized": "An error occurred while starting service 'updatemgr'"
}
],
"componentKey": null,
"problemId": null,
"resolution": null
}
How can I resolve those errors and successfully upgrade?
You should open an #SR.
Otherwise you can try to wipe the VUM DB in your 6.7 vcenter before starting the update. There is a KB which tells you how to reset the VUMDB and deleting all downloaded content/patches/ISO.
Regards,
Joerg
Hi Joerg-san,
Thank you for your suggetion.
I have already tried KB2147284 VMware Knowledge Base but the phenomenon did not change.
I'd better wait for a future release.
I would suggest if not have important baseline and groups in update manager then just un-register the update manager plugin and then start upgrade without any issue.
Hi Nawals-san,
Thank you for your suggestion.
I have already tried remove custom baselines but not yet tested un-register the update manager plugin.
I did upgrade procedure again after the plugin was removed as described in KB1025360 VMware Knowledge Base .
Then I got another error that failed to create VUM database.
Are your VUM running on dedicated server?
No. It's VCSA, vCenter Server and VUM are running on the same virtual machine.
They should be using same embedded PostgreSQL in VCSA.
Ok. Something strange. Have you rebooted the VCSA and then try. If you already tried then suggest to check with VMware support...