Update Manager feature in vCenter missing

[creiff]

I have upgraded to vCenter Server with an embedded Platform Services Controller version 6.7.0.42200.  The service your update manager is there and running, however to normal way to access the feature is not there.  The update tab for the hosts is also missing.

Any help would be much appreciated!

[Nawals]

Have you un-register update manager before upgrade? If yes then you need to register update manager to get in vCenter.

[creiff]

I did not un-register update manager.  I upgraded via the Appliance Management interface.  I was on vCenter Appliance 6.7 Update 3d build number 15679281

[Nawals]

Can you check the update manager plugin showing in vCenter. Check with following steps.

1. Login to vCenter via Web Client

2. Click on Home

3. Click on Administration

4. Click on Client Plug-in

[creiff]

it is not present in that screen.

[Nawals]

Follow below KB Update Manager completely gone after updating vCenter 6.7 to 6.7-update01

https://virtuallyvtrue.com/2019/07/10/post-upgrading-to-vcenter-server-appliance-6-7-update-1-update...

[creiff]

Great, I will give this a try and report back.  Thank you for your quick assistance!

[creiff]

I followed the instructions in the link provided, and that doesnt seem to have worked.  I get the following error.

Error deploying plug-in. java.io.IOException: Cannot create: /etc/vmware/vsphere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin/com.vmware.vcIntegrity.vcIntegrity-6.7.0.41977/com.vmware.vcIntegrity.vcIntegrity-6.7.0.41977.esa com.vmware.vise.extensionfw.impl.sandboxing.EsaBuilder.createTempFile(EsaBuilder.java:203)

It shows 2 new Plug-Ins but they are both N/A and they have a Deployment status of Failed

[Nawals]

Can you share the vCenter logs.

[creiff]

I have replaced all IPs with the X.X.X.X

[Nawals]

Can you share update manager logs.

[creiff]

Please see attached..

[Nawals]

I'm checking the logs. However, I have some questions

1. what version to what version upgraded?

2. VMware Update manager earlier running on orginal vcenter or using seperate update manager server?

3. what procedure you follow to upgrade the vCenter?

[creiff]

1. From vCenter 6.7.0.42100 to version 6.7.42200

2. Running on same vCenter (embedded)

3. From the Appliance Management UI the Update section.

I also took the working vCenter with the Update Manager plugin, copied all the files in /etc/vmware/vsphere/vspere-ui/cm-service-packages/com.vmware.cis.vsphereclient.plugin and replaced them with the not working vCenter with Update Manager.  The only difference between those 2 vCenter servers in that folder is the not working vCenter has a folder in that location of com.vmware.imagebuilder.imagebuilder-6.7.

[Nawals]

I did not find any relevant error in the log. I would suggest Please open VMware support case.