one of our VM's is having a problem, we are getting error when we scan for updates we get this error
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An unknown internal error occurred during the required operation on (VM). Please check the logs for more details and retry the operation.
failed to scan (VM) for updates.
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here is what is in the logs
Product = VMware Update Manager, Version = 1.0.0, Build = 103284(Product Build = 63972)
ServiceStarting....
GuestAgent starting..
Decrypt: cipherText length = 52
Decrypt: cipherText length = 100
Controller received: request=get-config&job-id=1217181950831448T?;NwBaR"ZyDDb(V&
Controller sending: response=get-config&job-id=1217181950831448T?;NwBaR"ZyDDb(V&version=1.0.0.103284&
Timestamp for send(): 1217181993966000
Encrypt: cipherText length = 148
Sent data: response=get-config&job-id=12171...
Decrypt: cipherText length = 116
Controller received: request=get-metadata-ver&job-id=1217181804862416s>oN_og:9s%26uDv`"&
Error opening file C:\Documents and Settings\All Users\Application Data\VMware\VMware Update Manager Guest Agent\hfnetchk6b.cab
Error Gettting the Hash of the cab file Error opening file C:\Documents and Settings\All Users\Application Data\VMware\VMware Update Manager Guest Agent\hfnetchk6b.cab
Controller sending: response=get-metadata-ver&job-id=1217181804862416s>oN_og:9s%26uDv`"&version=invalid&
Timestamp for send(): 1217182014060000
Encrypt: cipherText length = 148
Sent data: response=get-metadata-ver&job-id...
Decrypt: cipherText length = 116
Controller received: request=check-DVD&job-id=1217181804862416s>oN_og:9s%26uDv`"&wait-time=600&
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182024106000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Checking for availability of the drive with params: retryInterval: 5, DRIVE_FREE_COUNT: 3
New check count is: 1
Sleeping...
New check count is: 2
Sleeping...
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182034137000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
New check count is: 3
Drive has been free for a while, using it now.driveLetter: D, ideLocation: 0:0
Task completed
Controller sending: response=check-DVD&job-id=1217181804862416s>oN_og:9s%26uDv`"&dive-mountpoint=D:\&idelocation=0:0&
Timestamp for send(): 1217182044153000
Encrypt: cipherText length = 164
Sent data: response=check-DVD&job-id=121718...
Decrypt: cipherText length = 164
Controller received: request=copy-metadata&job-id=1217181804862416s>oN_og:9s%26uDv`"&metadata-file=D:/torpnadbeclmmjdy/hfnetchk6b.cab&
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182054168000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Task completed
Controller sending: response=copy-metadata&job-id=1217181804862416s>oN_og:9s%26uDv`"&
Timestamp for send(): 1217182064199000
Encrypt: cipherText length = 132
Sent data: response=copy-metadata&job-id=12...
Decrypt: cipherText length = 580
Controller received: request=patch-scan&job-id=1217181804862416s>oN_og:9s%26uDv`"&scan-xml= XML4 $RESULTS$ 20017 13 5 TRUE &
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182074230000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182084292000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182094323000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Task completed
Controller sending: response=patch-scan&job-id=1217181804862416s>oN_og:9s%26uDv`"&result-len=16301&result=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%3D&
Timestamp for send(): 1217182104354000
Encrypt: cipherText length = 3300
Sent data: response=patch-scan&job-id=12171...
Stephen
