tkutil
Enthusiast
Enthusiast

Unitrends Authentication Failures

I built a new vSphere 5.5 vCenter server and now our backup admin says the Unitrends appliance cannot authenticate with it to do backups.

I had her try username@domainname and domainname\username

The user account is an Administrator with vCenter

vCenter 5.5u2

Unitrends backup appliance

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3 Replies
vuzzini
Enthusiast
Enthusiast

Hello tkutil,

Do you see this user account added under permissions tab of vCenter with administrator role ?

Try using the SSO admin account "administrator@vsphere.local", but make sure that administrator@vpshere.local is added to vCenter with administrator role privilege.

If you found this or any other answer useful please consider the use of the Helpful or Correct buttons to award points. Sandeep Vuzzini Sr. DevOps Engineer
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tkutil
Enthusiast
Enthusiast

The user account is in a AD security group that has the role of administrator.

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UNITRENDS
Contributor
Contributor

Is your Unitrends appliance up to date on the latest software version? If not, you may be affected by this incompatibility outlined in this Unitrends KB article: Unitrends KB :: Cannot backup VMs with unsupported devices on ESXi 5.5 host (HW compatible with ver .... If you look toward the bottom, a resolution document is attached.

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