Services not starting after restore

[mensa84]

Hello,

I restored a full backup of my VCSA but now the services are not starting. Could you please help, what I should do now?

root@vCenter [ ~ ]# df -h
Filesystem                                Size  Used Avail Use% Mounted on
devtmpfs                                  4.9G     0  4.9G   0% /dev
tmpfs                                     4.9G  4.0K  4.9G   1% /dev/shm
tmpfs                                     4.9G  680K  4.9G   1% /run
tmpfs                                     4.9G     0  4.9G   0% /sys/fs/cgroup
/dev/sda3                                  11G  6.7G  3.4G  67% /
tmpfs                                     4.9G     0  4.9G   0% /tmp
/dev/sda1                                 120M   34M   78M  31% /boot
/dev/mapper/netdump_vg-netdump            985M  1.3M  916M   1% /storage/netdump
/dev/mapper/db_vg-db                      9.8G  404M  8.9G   5% /storage/db
/dev/mapper/imagebuilder_vg-imagebuilder  9.8G   23M  9.2G   1% /storage/imagebuilder
/dev/mapper/seat_vg-seat                  9.8G  174M  9.1G   2% /storage/seat
/dev/mapper/updatemgr_vg-updatemgr         99G  411M   93G   1% /storage/updatemgr
/dev/mapper/autodeploy_vg-autodeploy      9.8G   34M  9.2G   1% /storage/autodeploy
/dev/mapper/dblog_vg-dblog                 15G  166M   14G   2% /storage/dblog
/dev/mapper/core_vg-core                   25G  517M   23G   3% /storage/core
/dev/mapper/log_vg-log                    9.8G  3.3G  6.0G  36% /storage/log
/dev/mapper/archive_vg-archive             50G   22G   25G  47% /storage/archive
root@vCenter [ ~ ]# service-control --status
Stopped:
 applmgmt pschealth vmcad vmcam vmdird vmdnsd vmonapi vmware-analytics vmware-certificatemanagement vmware-cis-license vmware-cm vmware-content-library vmware-eam vmware-imagebuilder vmware-mbcs vmware-netdumper vmware-perfcharts vmware-pod vmware-postgres-archiver vmware-rbd-watchdog vmware-rhttpproxy vmware-sca vmware-sps vmware-statsmonitor vmware-sts-idmd vmware-stsd vmware-topologysvc vmware-updatemgr vmware-vapi-endpoint vmware-vcha vmware-vmon vmware-vpostgres vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm vsan-dps vsphere-client vsphere-ui
Running:
 lwsmd vmafdd

[larstr]

mensa84,

What version of VCSA is this? Have you checked what the logs are complaining when services wont start?

I would file an SR with VMware support on this issue.

Lars

[mensa84]

It is 6.7.0.40000.

Which logs exactly should I check and where can I find them?

[Vijay2027]

When you do a service-control --start --all at which service start is it failing?

[mensa84]

I think nearly nothing is starting:

root@vCenter [ ~ ]# service-control --start --all
Operation not cancellable. Please wait for it to finish...
Performing start operation on service lwsmd...
Successfully started service lwsmd
Performing start operation on service vmafdd...
Successfully started service vmafdd
Performing start operation on service vmdird...
Successfully started service vmdird
Performing start operation on service vmcad...
Service vmcad startup type is not automatic. Skip
Performing start operation on service vmware-sts-idmd...
Service vmware-sts-idmd startup type is not automatic. Skip
Performing start operation on service vmware-stsd...
Service vmware-stsd startup type is not automatic. Skip
Performing start operation on service vmdnsd...
Service vmdnsd startup type is not automatic. Skip
Performing start operation on profile: ALL...
Service vmware-vmon startup type is not automatic. Skip
Service-control failed. Error: Failed to start services in profile ALL. RC=11, stderr=Connect error. ErrCode: 111
root@vCenter [ ~ ]# service-control --status
Running:
 lwsmd vmafdd vmdird
Stopped:
 applmgmt pschealth vmcad vmcam vmdnsd vmonapi vmware-analytics vmware-certificatemanagement vmware-cis-license vmware-cm vmware-content-library vmware-eam vmware-imagebuilder vmware-mbcs vmware-netdumper vmware-perfcharts vmware-pod vmware-postgres-archiver vmware-rbd-watchdog vmware-rhttpproxy vmware-sca vmware-sps vmware-statsmonitor vmware-sts-idmd vmware-stsd vmware-topologysvc vmware-updatemgr vmware-vapi-endpoint vmware-vcha vmware-vmon vmware-vpostgres vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm vsan-dps vsphere-client vsphere-ui

[larstr]

mensa84,

Each of the services has a directory with one or more logs under /var/log/vmware. Try to see what the log files for the services that are not starting are complaining about.

Lars

[jcv365]

Have you confirmed that NTP is set?

[IRIX201110141]

What vHW does your VCSA have? You sayed restores.... by accident do you vHW >10? If so unregister the VM, edit the *.vmx, register VM again and start the VM.

Regards,

Joerg

[mensa84]

Thanks for all your answers but in the meantime I have deleted faulty VCSA and installed a new one.