SSO 5.5 upgrade fails, from 5.1.0

[mwalbert]

Trying to upgrade VCenter to 5.5 - when upgrading the SSO portion, get an error saying that the VMware KDC service failed to start - verify that you have sufficient privs, etc. it is installing as local system. stops immediately upon starting. no helpful info in system logs. try it as a local administrator on the VCenter server - still fails immediately. anyone have any recommendations or ideas where i can look to find out the source of the issue and get it resolved?

thanks!

[jobl]

Make sure you have free space.. I had like 300mb left and I got the same error.. After fixing that the installation continues but rollsback later on

[mwalbert]

about 12GB free, here - shouldn't be an issue.

[mwalbert]

turns out there was a copy of a 4.x version of VMware Converter on the machine, which was using one of the ports that the VMware KDC service wants to use. Disabling / removing it got the install to complete.

[LoupArtic]

Same problem, i remove VMware Converter on the machine and reboot but not fix .

Service start and stop immediatly... (Identity and Kdc).

[AdamBray]

Hi LoupArtic,

Did you also ensure that the Converter Service is not running before trying to restart VMware KDC?

If you run netstat, do you see anything else using port 88?

[LoupArtic]

Specifically, KDC start, SSO start, but Identify Management Service start and stop immedialty after remove Converter and reboot and installation fails.

Actually, i have VPXD at port 88.

I tried disabling all services connected to vCenter, reboot but same problem with upgrade.

Its an English Windows and speak French in the MSI... (I tried with forcing English).

ExecServiceConfig:  Entering ExecServiceConfig in C:\Windows\Installer\MSIB65B.tmp, version 3.5.2519.0

ExecServiceConfig:  Configuring Service: VMWareDirectoryService

ExecServiceConfig:  Configuring Service: VMwareKdcService

ExecServiceConfig:  Configuring Service: VMWareCertificateService

ExecServiceConfig:  Configuring Service: VMwareIdentityMgmtService

MSI (s) (4C:0C) [15:34:10:666]: Executing op: ActionStart(Name=vmware_identity_service_update_cmd.941B88BC_FFE8_4F01_BBE7_0D24ADD3816C,,)

Action 15:34:10 : vmware_identity_service_update_cmd.941B88BC_FFE8_4F01_BBE7_0D24ADD3816C.

MSI (s) (4C:0C) [15:34:10:667]: Executing op: CustomActionSchedule(Action=vmware_identity_service_update_cmd.941B88BC_FFE8_4F01_BBE7_0D24ADD3816C,ActionType=3073,Source=BinaryData,Target=CAQuietExec64,CustomActionData="C:\Program Files\VMware\Infrastructure\VMware\CIS\vmware-sso\\VMwareIdentityMgmtService.exe" update VMwareIdentityMgmtService --Startup=auto)

MSI (s) (4C:50) [15:34:10:668]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB66C.tmp, Entrypoint: CAQuietExec64

CAQuietExec64:  Entering CAQuietExec64 in C:\Windows\Installer\MSIB66C.tmp, version 3.5.2519.0

CAQuietExec64:  "C:\Program Files\VMware\Infrastructure\VMware\CIS\vmware-sso\\VMwareIdentityMgmtService.exe" update VMwareIdentityMgmtService --Startup=auto

MSI (s) (4C:0C) [15:34:10:690]: Executing op: ActionStart(Name=StartServices,Description=Démarrage des services,Template=Service : [1])

Action 15:34:10 : StartServices. Démarrage des services

MSI (s) (4C:0C) [15:34:10:691]: Executing op: ProgressTotal(Total=3,Type=1,ByteEquivalent=1300000)

MSI (s) (4C:0C) [15:34:10:692]: Executing op: ServiceControl(,Name=VMWareDirectoryService,Action=1,Wait=1,)

StartServices: Service : VMware Directory Service

MSI (s) (4C:0C) [15:38:11:731]: Transforming table Error.

Erreur 1920. Impossible de démarrer le service « VMware Directory Service » (VMWareDirectoryService). Vérifiez que vous disposez des privilèges nécessaires pour démarrer les services système.

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 9488 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 1344 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 4128 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 2828 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 6420 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 14436 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 8424 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 14104 could not be cancelled. Error: 1168

MSI (s) (4C:0C) [15:42:38:850]: Transforming table Error.

MSI (s) (4C:0C) [15:42:38:850]: Produit : vCenter Single Sign On -- Erreur 1920. Impossible de démarrer le service « VMware Directory Service » (VMWareDirectoryService). Vérifiez que vous disposez des privilèges nécessaires pour démarrer les services système.

MSI (s) (4C:0C) [15:42:38:852]: Transforming table Error.