mwalbert
Contributor
Contributor

SSO 5.5 upgrade fails, from 5.1.0

Trying to upgrade VCenter to 5.5 - when upgrading the SSO portion, get an error saying that the VMware KDC service failed to start - verify that you have sufficient privs, etc. it is installing as local system. stops immediately upon starting. no helpful info in system logs. try it as a local administrator on the VCenter server - still fails immediately. anyone have any recommendations or ideas where i can look to find out the source of the issue and get it resolved?

thanks!

6 Replies
jobl
Enthusiast
Enthusiast

Make sure you have free space.. I had like 300mb left and I got the same error.. After fixing that the installation continues but rollsback later on Smiley Sad

VCI, VCAP-DCA,VCAP-DCD,VCP-NV and so on 🙂 www.rtsab.com
mwalbert
Contributor
Contributor

about 12GB free, here - shouldn't be an issue.

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mwalbert
Contributor
Contributor

turns out there was a copy of a 4.x version of VMware Converter on the machine, which was using one of the ports that the VMware KDC service wants to use. Disabling / removing it got the install to complete.

LoupArtic
Contributor
Contributor

Same problem, i remove VMware Converter on the machine and reboot but not fix Smiley Sad.

Service start and stop immediatly... (Identity and Kdc).

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AdamBray
VMware Employee
VMware Employee

Hi LoupArtic,

Did you also ensure that the Converter Service is not running before trying to restart VMware KDC?

If you run netstat, do you see anything else using port 88?

Best Regards, Adam Bray | Manager, VMware Global Support Services
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LoupArtic
Contributor
Contributor

Specifically, KDC start, SSO start, but Identify Management Service start and stop immedialty after remove Converter and reboot and installation fails.

Actually, i have VPXD at port 88.

I tried disabling all services connected to vCenter, reboot but same problem with upgrade.

Its an English Windows and speak French in the MSI... (I tried with forcing English).

ExecServiceConfig:  Entering ExecServiceConfig in C:\Windows\Installer\MSIB65B.tmp, version 3.5.2519.0

ExecServiceConfig:  Configuring Service: VMWareDirectoryService

ExecServiceConfig:  Configuring Service: VMwareKdcService

ExecServiceConfig:  Configuring Service: VMWareCertificateService

ExecServiceConfig:  Configuring Service: VMwareIdentityMgmtService

MSI (s) (4C:0C) [15:34:10:666]: Executing op: ActionStart(Name=vmware_identity_service_update_cmd.941B88BC_FFE8_4F01_BBE7_0D24ADD3816C,,)

Action 15:34:10 : vmware_identity_service_update_cmd.941B88BC_FFE8_4F01_BBE7_0D24ADD3816C.

MSI (s) (4C:0C) [15:34:10:667]: Executing op: CustomActionSchedule(Action=vmware_identity_service_update_cmd.941B88BC_FFE8_4F01_BBE7_0D24ADD3816C,ActionType=3073,Source=BinaryData,Target=CAQuietExec64,CustomActionData="C:\Program Files\VMware\Infrastructure\VMware\CIS\vmware-sso\\VMwareIdentityMgmtService.exe" update VMwareIdentityMgmtService --Startup=auto)

MSI (s) (4C:50) [15:34:10:668]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIB66C.tmp, Entrypoint: CAQuietExec64

CAQuietExec64:  Entering CAQuietExec64 in C:\Windows\Installer\MSIB66C.tmp, version 3.5.2519.0

CAQuietExec64:  "C:\Program Files\VMware\Infrastructure\VMware\CIS\vmware-sso\\VMwareIdentityMgmtService.exe" update VMwareIdentityMgmtService --Startup=auto

MSI (s) (4C:0C) [15:34:10:690]: Executing op: ActionStart(Name=StartServices,Description=Démarrage des services,Template=Service : [1])

Action 15:34:10 : StartServices. Démarrage des services

MSI (s) (4C:0C) [15:34:10:691]: Executing op: ProgressTotal(Total=3,Type=1,ByteEquivalent=1300000)

MSI (s) (4C:0C) [15:34:10:692]: Executing op: ServiceControl(,Name=VMWareDirectoryService,Action=1,Wait=1,)

StartServices: Service : VMware Directory Service

MSI (s) (4C:0C) [15:38:11:731]: Transforming table Error.

Erreur 1920. Impossible de démarrer le service « VMware Directory Service » (VMWareDirectoryService). Vérifiez que vous disposez des privilèges nécessaires pour démarrer les services système.

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 9488 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 1344 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 4128 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 2828 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 6420 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 14436 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 8424 could not be cancelled. Error: 1168

MSI (s) (4C:9C) [15:42:38:848]: I/O on thread 14104 could not be cancelled. Error: 1168

MSI (s) (4C:0C) [15:42:38:850]: Transforming table Error.

MSI (s) (4C:0C) [15:42:38:850]: Produit : vCenter Single Sign On -- Erreur 1920. Impossible de démarrer le service « VMware Directory Service » (VMWareDirectoryService). Vérifiez que vous disposez des privilèges nécessaires pour démarrer les services système.

MSI (s) (4C:0C) [15:42:38:852]: Transforming table Error.

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