Problems with WebAccess after VirtualCenter 2.0.2 Update 1 upgrade

[Paul_Lalonde]

The following was provided by VMware Technical Support. Thanks to cromero and jmcdonald for the quick discovery and workaround.

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After upgrading to VirtualCenter 2.0.2, Update 1 the WebAccess default home page shows no links. The screen looks similar to the following:

Resolution: On an upgrade to VirtualCenter 2.0.2 Update 1, the installer does not copy all the files required for the webpageto be viewed properly. To solve the issue follow these steps:

1. Navigate to the following folder: C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\docRoot

2. Create a folder called 'en'

3. Download the attached welcomeRes.zip and extract welcomeRes.js to the newly created folder

Once this is done, you should be able to properly open the VirtualCenter webpage. Note: This problem only occurs on an upgrade of VirtualCenter, fresh installations are not affected.

welcomeRes.zip is attached.

[esiebert7625]

Thanks for posting this, I'm sure it will definitely help others who have this problem after upgrading. You would think something this obvious would be caught in there QC testing.

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Thanks, Eric

Visit my website:

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[joergriether]

thank you VERY much, we had this issue at all of our clients can´t believe this passed vm quality control.

[Svedja]

Resolved my problem too. Thanks.

[williamarrata]

Will VMware put out the patch now with the new fix implemented into it?

[esiebert7625]

You would think if this is going to effect every single install of 2.0.2 U1 they would fix the ISO/ZIP file and re-release it. I'd watch for a forthcoming kb article on this.

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Thanks, Eric

Visit my website:

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[ErMaC1]

I wish you could just give points to any post!

We just upgraded ours, saw this issue, and I said "hmm, lemme check the forums."

Was right there, great title, quick solution, thanks a bunch Paul. You da man!

[lhedrick]

Thanks!

works great...

[joshw]

I had the same problem after the Update 1 install, and the attached file did fix the home page issue. However, when I click "Log in to Web Access", I get a blank screen. This also happens if I try going directly to "http://myvchost.mydomain.com/ui/" or "https://myvchost.mydomain.com/ui/". It does, however, seem to work if I specify the Tomcat port ("http://myvchost.mydomain.com:8086/ui/"), and I'm sure I could write a page that redirects to that URL, but I know that's probably not how it's supposed to work and might cause issues with the "Generate Remote Console URL" function in the web interface that we use frequently.

I tried uninstalling/reinstalling VC, to no avail. Any ideas would be greatly appreciated.

Sincerely,

Josh Watt

Network Administrator, Kensey Nash Corporation

[donikatz]

Beautiful, thanks for the assist!

[korman]

I am also a victom of this bug. Thanks for saving me from the support call.

[Sorwyn]

Thanks! Just applied this and it's fixed it up.

Between this and the cli utils problem on the ESX patch that's 2 patches with problems, both of which just seemed like something wasn't included with the patch. :S

At least neither of the them seem to be any major issue.

[mrben]

Thanks for that. You saved me from some frantic head scratching there.

[rrogers]

Thanks a million!

[doubleH]

john - i have the same issue....my main webpage is fine, but i cannot logon to the UI page. did you find a resolution?

[hullt]

I had the same issue, I would think by now this should be posted in the Known Issues area. It would have save me some time searching for an answer.

[kimono]

wicked fix thanks for the tip and the file

/kimono/

[dkfbp]

I just installed VC 2.0.2 Update 2 and still the same problem. Makes one wonder why they havent fixed it.

The fix still works. Thanks

Frank

[aGGRo]

Worked like a charm, thanks a bunch

[dangsb]

Great post, I love this fourm =P