Patching vCenter 6.7u1b to 6.7u2 successful but version not updated

[KasperKWJ]

Hi everyone,

I am trying to patch one of out vCenters, version 6.7u1b to 6.7u2 or 6.7u2a. Both had the same issues.

At first I've tried using VAMI to update, but it keeps failing without any explanation given, it only tells us to refer to the logs.

/etc/applmgmt/appliance/software_update_state.conf only contains the following lines.

{

    "state": "INSTALL_FAILED",

    "latest_query_time": "2019-07-08T14:01:00Z",

    "version": "6.7.0.31000"

}

Next, I tried to use CLI to update using the software-packages install --iso --acceptEulas command.

Command> software-packages install --iso --acceptEulas

[2019-07-08T14:04:31.189] : ISO mounted successfully

[2019-07-08T14:04:31.189] : Evaluating packages to stage...

[2019-07-08T14:04:31.189] : Verifying staging area

[2019-07-08T14:04:31.189] : ISO unmounted successfully

[2019-07-08T14:04:32.189] : Validating software update payload

[2019-07-08T14:04:32.189] : Validation successful

[2019-07-08 14:04:32,330] : Copying software packages 

[2019-07-08T14:04:32.189] : ISO mounted successfully 126/126

[2019-07-08T14:04:49.189] : ISO unmounted successfully

[2019-07-08 14:04:49,735] : Running test transaction ....

[2019-07-08 14:04:50,762] : Running pre-install script.....

[2019-07-08 14:06:01,876] : Upgrading software packages ....

[2019-07-08T14:08:27.189] : Setting appliance version to 6.7.0.31000 build 13643870

[2019-07-08T14:08:27.189] : Got exception while trying to save metadata to  a file: Unexpected content in /etc/issue file. Data: ""

[2019-07-08 14:08:27,137] : Running pre-patch script.....

[2019-07-08 14:08:28,142] : Running post-patch script.....

[2019-07-08T14:09:14.189] : Packages upgraded successfully, Reboot is required to complete the installation.

After reboot, vpxd -v shows VMware VirtualCenter 6.7.0 build-13639324 which is correct, but VAMI is still showing the old version. The summary page for vCenter is also showing the old version.

We have another vCenter with the same versions but it was able to be patched successfully without issues.

[Sreejesh_D]

can you try restarting vCenter services?

VMware Knowledge Base

-SD [vExpert 14-19,VCIX6-NV&DCV,RHCE]

https://pingforinfo.com

https://twitter.com/sreejeshd

[KasperKWJ]

Have tried restarting the server. Version in VAMI and summary page still remains as 6.7u1b.

The web UI for the vCenter was actually updated to the 6.7u2 UI, if it helps.

/etc/applmgmt/appliances/update.conf is still showing the old version.

[JZvmware]

Any luck getting a resolution, I ran into the same issue.

[MohamadAlhousse]

Did you try to clear your browser cache and check the version displayed in the VAMI web page ?

Also please check the output of the below command to see what VCSA version it shows. SSH to your VCSA, type enable then issue the below command:

vpxd -v

[JZvmware]

vpxd shows the current version of vcenter that I am running. But the VAMI shows an older version. I did a recursive grep and found only 2 files showing the older version

/etc/issue and /etc/applmgmt/appliance/update.conf.

vpxd -v shows the newer version 10964411

VAMI shows older version 7119157