sephrothey
Contributor
Contributor

How do I remove the snapshot?

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My VM be backed-up via Avamar, but recently it occurs the error.

I find the reason which is snapshot does not be removed automatically.

To solve the issue, the snapshot should be removed manually.

The question is: I can not click "delete" or "delete all" button. (Please check the simulation photo below)

20200109.png

Does anyone know how I should remove the snapshot correctly?

vCenter version: 4.0

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Alex_Romeo
Leadership
Leadership
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11 Replies
Alex_Romeo
Leadership
Leadership

Hi,

you probably don't have permission to delete snapshops. Which user did you log into vCenter with?

ARomeo

Blog: https://www.aleadmin.it/
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sephrothey
Contributor
Contributor

Hi ARomeo,

I login account "administrator" with total permission.

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scott28tt
VMware Employee
VMware Employee

So you select "1st" but the delete buttons do not become clickable?


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Alex_Romeo
Leadership
Leadership

exact! I was just writing this.

pastedImage_0.png

Blog: https://www.aleadmin.it/
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a_p_
Leadership
Leadership

Is it only Snapshot deletion that's grayed out, or also migration, and other things?

What may have happened is that a flag (VPX_DISABLED_METHODS) has not been reset due to the failed backup task. Please see the resolution section in e.g. https://kb.vmware.com/s/article/2008957​ for how to reset that flag.

André

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sephrothey
Contributor
Contributor

Yes, I did select the delete buttons certainly and unclickable.

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sephrothey
Contributor
Contributor

Thank you for your link.

But it is really high risk to remove any data in database. (Even I don't know the command meaning)

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IRIX201110141
Virtuoso
Virtuoso

How does it looks like of you connect directly to the ESX Host and try to use the HostClient?

Regards,
Joerg Behrens

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NathanosBlightc
Commander
Commander

Do you have the VM consolidation option in this situation? Can you execute it?

Please mark my comment as the Correct Answer if this solution resolved your problem
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berndweyand
Expert
Expert

the avamar proxies had the bug not releasing the vmdk after backup. look in the config of the proxy vm to see if the vmdk of this vm is mounted

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Alex_Romeo
Leadership
Leadership

Hi,

This fits your problem

https://loopbackconnector.com/2011/09/20/avamar-vm-backup-snapshot-removal-error/

ARomeo

Blog: https://www.aleadmin.it/
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