Failed to reboot Vm machine

[annnguyen]

I am a newbie and don't know where to go from here. Please help!

Here is what we have: VMClient version 2.0.2 Build 50618 with ESX Server Version 3.0.2 Build 52542. One of our VM machine which runs with Redhat Enterprise Linux 4 OS does not come up when we tried to reset it early today. The status bar shows 95% done and then hang. That active Tasks shows "Reset Virtual Machine" but when we click on tab: Inventory , Virtual Machine panel, none of the options which normally allows us to reboot, reset... are available. The machine just hung and won't come back alive.

I went and looked around in the knowledge base and found this warning. I don't know if this is related to my problem or not. Please advice if you have run into this problem or know if this is related to the article found below. Thank-you so much!

under Alerts section : KB 1006716 Unable to Power On virtual machine

[kjb007]

Log into service console, and run 'service mgmt-vmware restart'. This should restart hostd and may fix the issue. If it does, you're good to go.

If the vm still does not start or give you the option to start, right-click it and remove it from inventory. Then, go to your browser, and right-click and select datastore browser. Then, browse the vm folder, select the .vmx file, right-click and add to inventory. This should put the vm back into your inventory. This should now allow you to restart. If this still fails, post the vmware.log file from the same vm folder and attach to your post.

-KjnB

[azn2kew]

Welcome to the forum Ann,

If restarted hostd process doesn't clear the problem, you might want to check out any hung process "ps -ef | grep "vmname.vmx" and then use "kill -9 PID" and than that should clear it.

If you found this information useful, please consider awarding points for "Correct" or "Helpful". Thanks!!!

Regards,

Stefan Nguyen

iGeek Systems Inc.

VMware, Citrix, Microsoft Consultant

[annnguyen]

thank-you so much gentlemen I followed you suggetions and was able to kill the run away process. My VM machine is now back and running

thanks again for your great suggestions!

Ann.

[annnguyen]

Thanks for your input. I was able to kill the run away process and the

VM machine is now back on line.

Thanks again.

Ann.

Ann Nguyen

562-593-6754

nguyet.m.nguyen@boeing.com

[annnguyen]

Thank-you very much for your advise.

It works!

Ann.

Ann Nguyen

562-593-6754

nguyet.m.nguyen@boeing.com

[azn2kew · Accepted solution]

I'm glad it worked for you and please assign points if it correct/helpful to get us motivated as well

If you found this information useful, please consider awarding points for "Correct" or "Helpful". Thanks!!!

Regards,

Stefan Nguyen

iGeek Systems Inc.

VMware, Citrix, Microsoft Consultant