Customization Resources not found

[EPL]

I just upgraded my VC from 2.02 to 2.5 and am not able to select guest customization options. All the choices are grayed out and the "Warning: Windows customization resources were not found on the server" is displayed.

I have extracted sysprep 1.1 to the "c:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\1.1" as well as extracting the win2k3 sysprep files to the ..\application data\vmware\sysprep\svr2003.

I also found a document on the site to put them in the C:\Program Files\VMware\Infrastructure\VirtualCenter Server\resources\windows\sysprep location. I have both 1.1 and svr2003 directories.

I'm still not able to do guest customization.

Any help would be much appreciated.

[vistaphotos]

Message was edited by: Dave.Mishchenko - fixed typo in link

[EPL]

I have downloaded both win2k3 sp1 and sp2 versions of sysprep and have placed them in the svr2003 dir but still get the same results. It doesn't find the customization files.

[mittim12]

I extracted the contents of Deploy.cab to C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\svr2003 and my customization worked without any issues.

[EPL]

what version of sysprep?

[ascari]

try to use sysprep inside deploy.cab in you windows 2003 server cd.

Alberto

[EPL]

tried that, no luck

[mittim12]

I used the deploy.cab from the Windows 2003 cd.

[ascari]

strange.... i had same problem solved with cd. Another question: have you .NET installed on your VCS?

Tell me exatly error

[EPL]

I have .NET 2.0 with security update KB928365.

I don't get any error, just when I get to the customization screen, I don't have the choices available to me to do any guest customization, and it says Warning: Customization resources not found.

[mittim12]

Have you tried a reboot of the VC server since adding the files from deploy.cab?

[todd_shawcross]

The locations have changed for VirtualCenter 2.5

Sysprep 1.1 files need to be located:

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\1.1

OS specific deployment tools need to be in the following locations:

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\2k

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\svr2003

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\svr2003-64

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\xp

C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\xp-64

[EPL]

I have the files in the locations listed below:

extracted files from Q257813_W2K_spl_X86_EN into C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\1.1

OS specific deployment tools need to be in the following locations:

I don't have any 2k so this dir is empty: C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\2k

extracted files from WindowsServer2003-KB926028-v2-x86-ENU to C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\svr2003

I don't have any 2k3 x64, this dir does not exist: C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\svr2003-64

extracted WindowsXP-KB838080-SP2-DeployTools-ENU to C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\xp

I don't have any xp-64, this dir does not exist:C:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\xp-64

I've tried both deploying a template as well as cloning, both with no options for customizing guest. The template I'm trying to deploy is a Win2k3 SP2. I have made sure the latest tools were installed on the vm before converting to a template as well. I'm also using the vi client on the VC server itself.

[EPL]

Ok... problem solved!

kind of silly and I should have caught it earlier.

the ALLUSERSPROFILE enviornment vairable was set to C:\Documents and Settings\All Users.WINDOWS for some reason, not c:\Documents and Settings\All Users

Therefore all the VC files accosiated needed to be placed into this dir struct. copying the sysprep files into this dir worked fine!

[Pietro67]

I have the same problem with customization but only con Wxp sp2. I put the customization file under c:\documents and Settings\All User\Application Data\Vmware\Vmware VirtualCenter\sysprep\Xp but the customization for xp don't work.

For W2003 all works fine.

Pietro

[EPL]

Did you extract WindowsXP-KB838080-SP2-DeployTools-ENU.cab into your ..\xp directory?

As I found out, it seems as though VC 2.5 is very picky on the versions of sysprep you use.

[Pietro67]

Yes Iextract it in c:\documents and settings\All user\Application Data\vmware\vmware virtual center\sysprep\xp but customiation in not available . It works only for w2003.

[EPL]

find your vpxd.log files and look what they say about sysprep. That's what told me that VC couldn't find the sysprep files with my problem.. and that I had them in the wrong place.

[El_Faraon]

Place the files in c:\Documents and Settings\All Users\Application Data\VMware\VMware VirtualCenter\sysprep\srv2003 o xp ,

Its work fine in Vc2.5

[EPL]

Actually the correct answer, as I've painfully found is you should place the files in:

%ALLUSERSPROFILE%\Application Data\VMware\VMware VirtualCenter\sysprep\srv2003 or xp.

I believe VMware should update their documentation to reflect this as there may be an off chance that the ALLUSERPROFILE has changed from the default.