VMware Cloud Community
RVLNZ
Contributor
Contributor

Cannot connect to VCSA after storage failure

Hello,

After suffering a storage failure on the array running the VCSA and hosts we are unable to connect to the VCSA from the web console to manage the environment. It looks like the VCSA lost its registration with itself. I entered emergency mode and repaired the file system so the VCSA boots now but when logging into the webclient it just display the below message and nothing in the inventory. Any ideas on how to get this VCSA to manage the environment again?

Could not connect to one or more vCenter Server systems:https://xxx.xxx.xxx.xxx:443/sdk  

Environment:

1 x VCSA 6.7 with embedded PSC

3 x ESXi 6.5 hosts

1 x HP array

Thanks.

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2 Replies
IRIX201110141
Champion
Champion

Enable SSH access and connect to your VCSA and run

service-control --status

to get a list of all services and there current state.

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Lalegre
Virtuoso
Virtuoso

Hey,

Could you please run the command service-control --stop --all and then service-control --start --all.

After you run the second one try to see which service fails to start and take a look inside the logs of that service to search for some errors.