VMware Cloud Community
COS
Expert
Expert

Can't get to the VM's console. Progress circle just keeps rotating....

ESX Version: 5.5 U2

vCenter Version: 5.5 U2

vCenter OS: 2012 R2

IE Version: 11

Hardware: HP DL360 G6

Shockwave Flash Version 15.0.0

VMware Client Support Plugin: 5.5.0.41167

VMware Remote Console Plugin Version: 5.5.0.33711

JAVA Version: JRE 8u25

OK, I spun up a 3 host Cluster with the above versions.

I can log into vCenter fine and all the host are joined in the cluster fine

When I connect to a VM's console from the web client using Internet Explorer, all I get is the circular progress rotating and it never connects/opens the console.

I did install the client integration and the Flash player is version 15 with 2012 Server. I also added the vCenter Server in the website security exceptions and in FireFox allowed the plugins for Shockwave Flash, VMware Client Support 5.5 and VMware Remote Console Plugin are set to "Always Activate".

FireFox 25 works but I need to make IE work because it is the decided on "Supported Browser" of our department of 1000+ PC's.

Now, the hosts are all connected to the same switch on the same router and are all on the same subnet. There is no blocking of any ports by the router or switches. The Firewall is turned off on the vCenter Server.

Any ideas?

Thanks

Reply
0 Kudos
8 Replies
a_p_
Leadership
Leadership

Only a guess. Do you use proxy configuration script with IE? Do you see the same issue when you disable it?

André

Reply
0 Kudos
COS
Expert
Expert

There is no proxy setup. All browsers I am testing with have No Proxy selected and in IE there are no check boxes selected for Proxy.

There are no scripts that run to set proxy settings either.

Thanks

Reply
0 Kudos
bhards4
Hot Shot
Hot Shot

Hi,

Have you tried to access your VM from Vsphere client, if yes pls let me know if its giving same error.

Try to login from admin@system-domain by using the password you set while installing SSO client, also try to install Java.

Let me know if that works..

Reply
0 Kudos
COS
Expert
Expert

From the vSphere Thick client I can get to the console, no problem.

I still can't get to the VM's console from the web client interface.

This is pretty frustrating with this web interface. :smileyangry:

Reply
0 Kudos
COS
Expert
Expert

Even when I connect to the vcenter server's console from the vSphere Thick Client and log into the vCenter web client from within the vCenter VM, I get the same thing.

Reply
0 Kudos
COS
Expert
Expert

Or is IE ver11 even a supported browser yet? :smileyconfused:

lol

Reply
0 Kudos
BenLiebowitz
Expert
Expert

IE11 isn't officially supported yet.  Try running the web client in compatibility mode?  If not, try Chrome or Firefox?

Ben Liebowitz, VCP vExpert 2015, 2016, & 2017 If you found my post helpful, please mark it as helpful or answered to award points.
Reply
0 Kudos
COS
Expert
Expert

Tried changing compatibility and I get the "Connection timed out".

Yet, FireFox and Chrome doesn't have that problem.......lol

Reply
0 Kudos