VMware Cloud Community
BradFelmey
Hot Shot
Hot Shot

/ by 0 has taken out our entire server

Our 3.1.4 server is unable to display metrics, and so is effectively down. We can log in, but attempting to view a platform results in this error message at every location a metric would be displayed:

Error

The page requested cannot be displayed due to some error. You can view the stack trace, For help on this issue contact Hyperic Support: - Call 1-888-4Hyperic (1-888-449-7374)

Return to the previous page, Dashboard, or Browse Resources page.



Stack trace is as follows:

java.rmi.ServerException: EJBException:; nested exception is: javax.ejb.EJBException: RuntimeException; CausedByException is: / by zero at org.jboss.ejb.plugins.LogInterceptor.handleException(LogInterceptor.java:352) at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:196) at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122) at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624) at org.jboss.ejb.Container.invoke(Container.java:873) at sun.reflect.GeneratedMethodAccessor590.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141) at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80) at org.jboss.mx.server.Invocation.invoke(Invocation.java:72) at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245) at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644) at org.jboss.invocation.local.LocalInvoker$MBeanServerAction.invoke(LocalInvoker.java:155) at org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:104) at org.jboss.invocation.InvokerInterceptor.invokeLocal(InvokerInterceptor.java:179) at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:165) at org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:46) at org.hyperic.hq.application.HQApp$Snatcher.invokeNextBoth(HQApp.java:241) at org.hyperic.hq.application.HQApp$Snatcher.invokeProxyNext(HQApp.java:274) at org.hyperic.txsnatch.ProxySnatch.invoke(ProxySnatch.java:37) at org.jboss.proxy.SecurityInterceptor.invoke(SecurityInterceptor.java:55) at org.jboss.proxy.ejb.StatelessSessionInterceptor.invoke(StatelessSessionInterceptor.java:97) at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:86) at $Proxy248.findMeasurementData(Unknown Source) at org.hyperic.hq.ui.action.resource.common.monitor.visibility.CurrentHealthAction.execute(CurrentHealthAction.java:120) at org.apache.struts.tiles.actions.TilesAction.execute(TilesAction.java:73) at org.hyperic.hq.ui.action.BaseRequestProcessor.processActionPerform(BaseRequestProcessor.java:63) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574) at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499) at org.apache.struts.tiles.UrlController.execute(UrlController.java:89) at org.apache.struts.taglib.tiles.InsertTag$InsertHandler.doEndTag(InsertTag.java:875) at org.apache.struts.taglib.tiles.InsertTag.doEndTag(InsertTag.java:462) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_tiles_insert_0(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_c_forEach_1(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_c_forEach_0(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574) at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499) at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:966) at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:604) at org.apache.struts.tiles.TilesUtilImpl.doInclude(TilesUtilImpl.java:99) at org.apache.struts.tiles.TilesUtil.doInclude(TilesUtil.java:135) at org.apache.struts.taglib.tiles.InsertTag.doInclude(InsertTag.java:760) at org.apache.struts.taglib.tiles.InsertTag$InsertHandler.doEndTag(InsertTag.java:892) at org.apache.struts.taglib.tiles.InsertTag.doEndTag(InsertTag.java:462) at org.apache.jsp.portal.MainLayout_jsp._jspx_meth_tiles_insert_3(Unknown Source) at org.apache.jsp.portal.MainLayout_jsp._jspx_meth_html_html_0(Unknown Source) at org.apache.jsp.portal.MainLayout_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.tiles.TilesRequestProcessor.processTilesDefinition(TilesRequestProcessor.java:239) at org.apache.struts.tiles.TilesRequestProcessor.internalModuleRelativeForward(TilesRequestProcessor.java:341) at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:572) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:221) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398) at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hq.ui.AuthenticationFilter.doFilter(AuthenticationFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hibernate.filter.SessionFilter$1.run(SessionFilter.java:59) at org.hyperic.hq.hibernate.SessionManager.runInSessionInternal(SessionManager.java:79) at org.hyperic.hq.hibernate.SessionManager.runInSession(SessionManager.java:68) at org.hyperic.hibernate.filter.SessionFilter.doFilter(SessionFilter.java:57) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hq.product.servlet.filter.JMXFilter.doFilter(JMXFilter.java:324) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112) at java.lang.Thread.run(Unknown Source) Caused by: javax.ejb.EJBException: RuntimeException; CausedByException is: / by zero at org.jboss.ejb.plugins.LogInterceptor.handleException(LogInterceptor.java:382) at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:196) at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122) at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624) at org.jboss.ejb.Container.invoke(Container.java:873) at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415) at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88) at $Proxy279.getHistoricalData(Unknown Source) at org.hyperic.hq.bizapp.server.session.MeasurementBossEJBImpl.findMeasurementData(MeasurementBossEJBImpl.java:1353) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.jboss.invocation.Invocation.performCall(Invocation.java:345) at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:214) at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:149) at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:154) at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor.java:54) at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48) at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106) at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:335) at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166) at org.hyperic.hq.application.HQApp$Snatcher.invokeNextBoth(HQApp.java:245) at org.hyperic.hq.application.HQApp$Snatcher.invokeNext(HQApp.java:281) at org.hyperic.txsnatch.TxSnatch.invoke(TxSnatch.java:71) at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153) at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192) ... 124 more javax.ejb.EJBException: RuntimeException; CausedByException is: / by zero at org.jboss.ejb.plugins.LogInterceptor.handleException(LogInterceptor.java:382) at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:196) at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122) at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624) at org.jboss.ejb.Container.invoke(Container.java:873) at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415) at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88) at $Proxy279.getHistoricalData(Unknown Source) at org.hyperic.hq.bizapp.server.session.MeasurementBossEJBImpl.findMeasurementData(MeasurementBossEJBImpl.java:1353) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.jboss.invocation.Invocation.performCall(Invocation.java:345) at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:214) at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:149) at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:154) at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor.java:54) at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48) at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106) at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:335) at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166) at org.hyperic.hq.application.HQApp$Snatcher.invokeNextBoth(HQApp.java:245) at org.hyperic.hq.application.HQApp$Snatcher.invokeNext(HQApp.java:281) at org.hyperic.txsnatch.TxSnatch.invoke(TxSnatch.java:71) at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153) at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192) at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122) at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624) at org.jboss.ejb.Container.invoke(Container.java:873) at sun.reflect.GeneratedMethodAccessor590.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141) at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80) at org.jboss.mx.server.Invocation.invoke(Invocation.java:72) at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245) at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644) at org.jboss.invocation.local.LocalInvoker$MBeanServerAction.invoke(LocalInvoker.java:155) at org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:104) at org.jboss.invocation.InvokerInterceptor.invokeLocal(InvokerInterceptor.java:179) at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:165) at org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:46) at org.hyperic.hq.application.HQApp$Snatcher.invokeNextBoth(HQApp.java:241) at org.hyperic.hq.application.HQApp$Snatcher.invokeProxyNext(HQApp.java:274) at org.hyperic.txsnatch.ProxySnatch.invoke(ProxySnatch.java:37) at org.jboss.proxy.SecurityInterceptor.invoke(SecurityInterceptor.java:55) at org.jboss.proxy.ejb.StatelessSessionInterceptor.invoke(StatelessSessionInterceptor.java:97) at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:86) at $Proxy248.findMeasurementData(Unknown Source) at org.hyperic.hq.ui.action.resource.common.monitor.visibility.CurrentHealthAction.execute(CurrentHealthAction.java:120) at org.apache.struts.tiles.actions.TilesAction.execute(TilesAction.java:73) at org.hyperic.hq.ui.action.BaseRequestProcessor.processActionPerform(BaseRequestProcessor.java:63) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574) at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499) at org.apache.struts.tiles.UrlController.execute(UrlController.java:89) at org.apache.struts.taglib.tiles.InsertTag$InsertHandler.doEndTag(InsertTag.java:875) at org.apache.struts.taglib.tiles.InsertTag.doEndTag(InsertTag.java:462) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_tiles_insert_0(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_c_forEach_1(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_c_forEach_0(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574) at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499) at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:966) at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:604) at org.apache.struts.tiles.TilesUtilImpl.doInclude(TilesUtilImpl.java:99) at org.apache.struts.tiles.TilesUtil.doInclude(TilesUtil.java:135) at org.apache.struts.taglib.tiles.InsertTag.doInclude(InsertTag.java:760) at org.apache.struts.taglib.tiles.InsertTag$InsertHandler.doEndTag(InsertTag.java:892) at org.apache.struts.taglib.tiles.InsertTag.doEndTag(InsertTag.java:462) at org.apache.jsp.portal.MainLayout_jsp._jspx_meth_tiles_insert_3(Unknown Source) at org.apache.jsp.portal.MainLayout_jsp._jspx_meth_html_html_0(Unknown Source) at org.apache.jsp.portal.MainLayout_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.tiles.TilesRequestProcessor.processTilesDefinition(TilesRequestProcessor.java:239) at org.apache.struts.tiles.TilesRequestProcessor.internalModuleRelativeForward(TilesRequestProcessor.java:341) at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:572) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:221) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398) at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hq.ui.AuthenticationFilter.doFilter(AuthenticationFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hibernate.filter.SessionFilter$1.run(SessionFilter.java:59) at org.hyperic.hq.hibernate.SessionManager.runInSessionInternal(SessionManager.java:79) at org.hyperic.hq.hibernate.SessionManager.runInSession(SessionManager.java:68) at org.hyperic.hibernate.filter.SessionFilter.doFilter(SessionFilter.java:57) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hq.product.servlet.filter.JMXFilter.doFilter(JMXFilter.java:324) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112) at java.lang.Thread.run(Unknown Source) java.lang.ArithmeticException: / by zero at org.hyperic.hq.measurement.server.session.DataManagerEJBImpl.getHistoricalData(DataManagerEJBImpl.java:1053) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.jboss.invocation.Invocation.performCall(Invocation.java:345) at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:214) at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:149) at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor.java:54) at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48) at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106) at org.jboss.ejb.plugins.AbstractTxInterceptorBMT.invokeNext(AbstractTxInterceptorBMT.java:158) at org.jboss.ejb.plugins.TxInterceptorBMT.invoke(TxInterceptorBMT.java:62) at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:154) at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153) at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192) at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122) at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624) at org.jboss.ejb.Container.invoke(Container.java:873) at org.jboss.ejb.plugins.local.BaseLocalProxyFactory.invoke(BaseLocalProxyFactory.java:415) at org.jboss.ejb.plugins.local.StatelessSessionProxy.invoke(StatelessSessionProxy.java:88) at $Proxy279.getHistoricalData(Unknown Source) at org.hyperic.hq.bizapp.server.session.MeasurementBossEJBImpl.findMeasurementData(MeasurementBossEJBImpl.java:1353) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.jboss.invocation.Invocation.performCall(Invocation.java:345) at org.jboss.ejb.StatelessSessionContainer$ContainerInterceptor.invoke(StatelessSessionContainer.java:214) at org.jboss.resource.connectionmanager.CachedConnectionInterceptor.invoke(CachedConnectionInterceptor.java:149) at org.jboss.ejb.plugins.StatelessSessionInstanceInterceptor.invoke(StatelessSessionInstanceInterceptor.java:154) at org.jboss.webservice.server.ServiceEndpointInterceptor.invoke(ServiceEndpointInterceptor.java:54) at org.jboss.ejb.plugins.CallValidationInterceptor.invoke(CallValidationInterceptor.java:48) at org.jboss.ejb.plugins.AbstractTxInterceptor.invokeNext(AbstractTxInterceptor.java:106) at org.jboss.ejb.plugins.TxInterceptorCMT.runWithTransactions(TxInterceptorCMT.java:335) at org.jboss.ejb.plugins.TxInterceptorCMT.invoke(TxInterceptorCMT.java:166) at org.hyperic.hq.application.HQApp$Snatcher.invokeNextBoth(HQApp.java:245) at org.hyperic.hq.application.HQApp$Snatcher.invokeNext(HQApp.java:281) at org.hyperic.txsnatch.TxSnatch.invoke(TxSnatch.java:71) at org.jboss.ejb.plugins.SecurityInterceptor.invoke(SecurityInterceptor.java:153) at org.jboss.ejb.plugins.LogInterceptor.invoke(LogInterceptor.java:192) at org.jboss.ejb.plugins.ProxyFactoryFinderInterceptor.invoke(ProxyFactoryFinderInterceptor.java:122) at org.jboss.ejb.SessionContainer.internalInvoke(SessionContainer.java:624) at org.jboss.ejb.Container.invoke(Container.java:873) at sun.reflect.GeneratedMethodAccessor590.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.lang.reflect.Method.invoke(Unknown Source) at org.jboss.mx.interceptor.ReflectedDispatcher.invoke(ReflectedDispatcher.java:141) at org.jboss.mx.server.Invocation.dispatch(Invocation.java:80) at org.jboss.mx.server.Invocation.invoke(Invocation.java:72) at org.jboss.mx.server.AbstractMBeanInvoker.invoke(AbstractMBeanInvoker.java:245) at org.jboss.mx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:644) at org.jboss.invocation.local.LocalInvoker$MBeanServerAction.invoke(LocalInvoker.java:155) at org.jboss.invocation.local.LocalInvoker.invoke(LocalInvoker.java:104) at org.jboss.invocation.InvokerInterceptor.invokeLocal(InvokerInterceptor.java:179) at org.jboss.invocation.InvokerInterceptor.invoke(InvokerInterceptor.java:165) at org.jboss.proxy.TransactionInterceptor.invoke(TransactionInterceptor.java:46) at org.hyperic.hq.application.HQApp$Snatcher.invokeNextBoth(HQApp.java:241) at org.hyperic.hq.application.HQApp$Snatcher.invokeProxyNext(HQApp.java:274) at org.hyperic.txsnatch.ProxySnatch.invoke(ProxySnatch.java:37) at org.jboss.proxy.SecurityInterceptor.invoke(SecurityInterceptor.java:55) at org.jboss.proxy.ejb.StatelessSessionInterceptor.invoke(StatelessSessionInterceptor.java:97) at org.jboss.proxy.ClientContainer.invoke(ClientContainer.java:86) at $Proxy248.findMeasurementData(Unknown Source) at org.hyperic.hq.ui.action.resource.common.monitor.visibility.CurrentHealthAction.execute(CurrentHealthAction.java:120) at org.apache.struts.tiles.actions.TilesAction.execute(TilesAction.java:73) at org.hyperic.hq.ui.action.BaseRequestProcessor.processActionPerform(BaseRequestProcessor.java:63) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:236) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574) at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499) at org.apache.struts.tiles.UrlController.execute(UrlController.java:89) at org.apache.struts.taglib.tiles.InsertTag$InsertHandler.doEndTag(InsertTag.java:875) at org.apache.struts.taglib.tiles.InsertTag.doEndTag(InsertTag.java:462) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_tiles_insert_0(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_c_forEach_1(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspx_meth_c_forEach_0(Unknown Source) at org.apache.jsp.portal.ColumnsLayout_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.doInclude(ApplicationDispatcher.java:574) at org.apache.catalina.core.ApplicationDispatcher.include(ApplicationDispatcher.java:499) at org.apache.jasper.runtime.JspRuntimeLibrary.include(JspRuntimeLibrary.java:966) at org.apache.jasper.runtime.PageContextImpl.include(PageContextImpl.java:604) at org.apache.struts.tiles.TilesUtilImpl.doInclude(TilesUtilImpl.java:99) at org.apache.struts.tiles.TilesUtil.doInclude(TilesUtil.java:135) at org.apache.struts.taglib.tiles.InsertTag.doInclude(InsertTag.java:760) at org.apache.struts.taglib.tiles.InsertTag$InsertHandler.doEndTag(InsertTag.java:892) at org.apache.struts.taglib.tiles.InsertTag.doEndTag(InsertTag.java:462) at org.apache.jsp.portal.MainLayout_jsp._jspx_meth_tiles_insert_3(Unknown Source) at org.apache.jsp.portal.MainLayout_jsp._jspx_meth_html_html_0(Unknown Source) at org.apache.jsp.portal.MainLayout_jsp._jspService(Unknown Source) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:97) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.tiles.TilesRequestProcessor.processTilesDefinition(TilesRequestProcessor.java:239) at org.apache.struts.tiles.TilesRequestProcessor.internalModuleRelativeForward(TilesRequestProcessor.java:341) at org.apache.struts.action.RequestProcessor.processForward(RequestProcessor.java:572) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:221) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:672) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:463) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:398) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301) at org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1085) at org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:263) at org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:398) at org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:318) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:241) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1196) at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:414) at javax.servlet.http.HttpServlet.service(HttpServlet.java:697) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:252) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hq.ui.AuthenticationFilter.doFilter(AuthenticationFilter.java:110) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hibernate.filter.SessionFilter$1.run(SessionFilter.java:59) at org.hyperic.hq.hibernate.SessionManager.runInSessionInternal(SessionManager.java:79) at org.hyperic.hq.hibernate.SessionManager.runInSession(SessionManager.java:68) at org.hyperic.hibernate.filter.SessionFilter.doFilter(SessionFilter.java:57) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:81) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.hyperic.hq.product.servlet.filter.JMXFilter.doFilter(JMXFilter.java:324) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:202) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:173) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:178) at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:39) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159) at org.jboss.web.tomcat.security.JaccContextValve.invoke(JaccContextValve.java:59) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:126) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:105) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:107) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:148) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:856) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:744) at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:527) at org.apache.tomcat.util.net.MasterSlaveWorkerThread.run(MasterSlaveWorkerThread.java:112) at java.lang.Thread.run(Unknown Source)
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13 Replies
BradFelmey
Hot Shot
Hot Shot

Don't everyone jump in at once. 😕
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gnovak
Contributor
Contributor

Are there any errors in logs on the server that might give an idea of a bigger problem? Have you tried stopping and restarting the server perhaps? Is the database up?
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JohnMarkOrg
Hot Shot
Hot Shot

Hi Brad,

Please attach the server log (server-x.x.x/logs/server.log) that should at least provide an idea of what's going wrong.

I'd also be curious if your database is still up.

-John Mark
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BradFelmey
Hot Shot
Hot Shot

21 Postgres processes are present and accounted for.

I tried upgrading to 3.2.0b3, and now I can't even log in, with the constant message of "Server is still starting".

The server.log was 1GB. I stopped HQ, moved off the old log, and started HQ. I've attached the log itself.
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JohnMarkOrg
Hot Shot
Hot Shot

Sure seems like a DB issue.

Did you make any changes that produced this issue? What were you doing at the time of the error?

Can you access that particular database from that server? ie. can you ssh in, run 'psql' and run 'select *' queries directly? If you know postgres very well, can you flush the db?

Other than that, I'm not sure what else to do. I'll have to see if one of our resident db experts can take a look.

-John Mark
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admin
Immortal
Immortal

Hi Brad,

It seems like your time range setting might be messed up somehow. Can you log in with another user or try to change the user's time range settings?

Charles
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admin
Immortal
Immortal

Upgrading to the HQ beta from your production environment is not recommended currently. It looks like an incomplete upgrade from your logs.

Charles
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BradFelmey
Hot Shot
Hot Shot

Broken is broken, so it didn't hurt. 😕

Looks like I'll be rebuilding all 100 systems or so from scratch with all alerts and such. This should blow a week out of my schedule. 😞
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BradFelmey
Hot Shot
Hot Shot

So back to 3.1.4 (which I thoughtfully saved).

Here's the server.log.
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admin
Immortal
Immortal

So did you try with another user?
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BradFelmey
Hot Shot
Hot Shot

We didn't have or use any other user than hqadmin.

To test, I created a new user, which seems to work perfectly. I am befuddled. (?)
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BradFelmey
Hot Shot
Hot Shot

I'll follow this up with yet-another tidbit - the hqadmin user no longer shows up in the "List Users" part of the Administration area.
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montseel
Contributor
Contributor

I had exactly the same problem as you. After reading your posts, I also tried creating a new user and it worked, too. And when I list the users, hqadmin is gone as well.

Thanks a lot for your input, at least now we can see the graphs and statistics again.
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