leog21
Contributor
Contributor

Unable to see service availability

Hi,

We are running the latest version of hyperic. The local installation's agent shows a lot of metric information but we have two additional linux boxes that are discovered but they don't show any information for any of the discovered services. I just have a " ! " icon next to them. The only service that is green on both boxes is sendmail. Is there something that I'm doing wrong?

Server is installed on: Linux CENTOS5 2.6.18-92.1.22.el5 #1 SMP Tue Dec 16 12:03:43 EST 2008 i686 i686 i386 GNU/Linux

Monitored boxes with problems:

Server1: Linux CENTOS5 2.6.18-53.1.19.el5PAE #1 SMP Wed May 7 08:48:19 EDT 2008 i686 i686 i386 GNU/Linux

Server2: Linux CENTOS5 2.6.18-8.1.8.el5 #1 SMP Tue Jul 10 06:39:17 EDT 2007 x86_64 x86_64 x86_64 GNU/Linux
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5 Replies
excowboy
Virtuoso
Virtuoso

Hi,

please check out
http://support.hyperic.com/display/hypcomm/Troubleshooting+with+HQ+Health
especially the part about time offset.

Cheers,
Mirko
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leog21
Contributor
Contributor

Hi I have followed that doc and I can confirm that I am able to telnet into those boxes.

I do not have any firewall on my hyperic server. Attached are my screenshots.

Thanks for your help.
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excowboy
Virtuoso
Virtuoso

Hi,

did you see the huge time offset on two platforms ? Please check why the timeoffset is so huge and install an NTP client to keep it as small as possible.

Cheers,
Mirko
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sdelcore
Contributor
Contributor

make sure that time is synced (NTP) between Hyperic servers and systems with Hyperic agents.
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leog21
Contributor
Contributor

Synchronizing the time fixed everything. Thanks for all your help!
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