Pulling out my hair over here trying to install the agent.

[l_walker]

The details, Currently using Version 5.8.1  Build Daily-10 with VC 5.5

The problem I'm having is when I try to install the agent from within the vSphere web client I get the following error 99% of the time:

Install Hyperic Agent: Failed, unable to download Hyperic agent files.

If I log onto the box I see the following in the agent_management.log

13:47:31 - script file /tmp/vmware-root/vmware83

13:47:31 - input file /tmp/vmware-root/vmware223

13:47:31 - output file /tmp/vmware-root/vmware29

13:47:31 - timeout seconds 120

13:47:31 - executor NONE

13:47:31 - executor arguments NONE

13:47:31 - starting script execution

13:47:31 - script process id: 30726

13:47:31 - timeout time 1403804971

13:47:31 - waiting for script to finish

13:47:34 - return code 0

agent_management.log (END)

The agent.Installer.log

WARNING: cannot verify XXX.XX.XX.XXX's certificate, issued by `/C=US/O=VMware/OU=Inception/CN=Inception':

  Self-signed certificate encountered.

    WARNING: certificate common name `Inception' doesn't match requested host name `Took out IP addy'.

https://Took out IP addy:2869/hyperic-hqee-agent-x86-64-linux-5.8.1.tar.gz:

2014-06-26 15:27:51 ERROR 404: Not Found.

agent.installer.download.log (END)

I went to the install directory and saw the following

root@demoserver:/opt/hyperic# ls -l

total 0

-rw-r--r-- 1 root root 0 Jun 26 15:27 hyperic-hqee-agent-x86-64-linux-5.8.1.tar.gz

I'm really lost here, any help would be appreciated.

[admin]

Does the IP mentioned in the error message match that of the VIN Appliance?

Is it possible the VIN appliance's IP changed because it was dynamic?

Is it referencing a FQDN or an IP Address?

If you perform a directory listing within the VIN appliance do you see the Hyperic version you're trying to install?

/opt/vmware/agent-binaries/

Are there any other logs in the /tmp directory on these Linux targets?

Maybe the following:

agent_management.log

hyperic.agent.install.log

[l_walker]

Thanks for your reply, I did look in that directory and the agent files are present, so I think its fair to say that's, not the issue. The issue appears to be the SSL certs.

Here is the info from the log files

agent_management.log

13:51:58 - script file /tmp/vmware-root/vmware47

13:51:58 - input file /tmp/vmware-root/vmware197

13:51:58 - output file /tmp/vmware-root/vmware179

13:51:58 - timeout seconds 120

13:51:58 - executor NONE

13:51:58 - executor arguments NONE

13:51:58 - starting script execution

13:51:58 - script process id: 19487

13:51:58 - timeout time 1404150838

13:51:58 - waiting for script to finish

13:52:01 - return code 0

hyperic.agent.install.log

:59:10 - Hyperic agent is NOT running on machine, starting installation

10:59:10 - hq-agent service does not exist

10:59:10 - properties file exist

10:59:10 - output file exist

10:59:10 - Installation user was not supplied, installing as root

10:59:11 - Agent directory created

10:59:11 - HQ_AGENT_HOME:: hyperic-hqee-agent-5.8.1

10:59:11 - HQ Agent full path is : /opt/hyperic/hyperic-hqee-agent-5.8.1

10:59:11 - Removing older installation if exist

10:59:11 - Enough disk space for installation

10:59:11 - 32-bit server

10:59:11 - Start to execute HQ Agent installation

10:59:11 - INSTALL_PACKAGE_NAME=hyperic-hqee-agent-x86-linux-5.8.1.tar.gz

10:59:11 - DOWNLOADED FILE is : /opt/hyperic/hyperic-hqee-agent-x86-linux-5.8.1.tar.gz

10:59:11 - downloading package from https://xxx.xx.10.129:2869/hyperic-hqee-agent-x86-linux-5.8.1.tar.gz

10:59:11 - download of agent files failed

I masked the IP, but this is the odd part, this is the correct server and the agents files are in directory you mentioned, but if you go to the URL in your browser, you get a 404 error. I was wondering if I need to move the files to different directory.