Problems setting up Windows services in Hyperic OS

[hobx]

Newb here....just evaluating Hyperic for my company. I am trying to set up windows services monitoring and am getting this error:

The configuration has not been set for this resource due to : Invalid configuration: Error retrieving value: Failed to invoke getProcMem[Pid.Service.eq=TAPI_Server]: Query did not match any processes: Pid.Service.eq=TAPI_Server

The windows service name is TAPI_Server and the actual executable is srv_service.exe. I have tried the service name, exe name, full path and all return the same error.

I am entering this info under configuration for a new platform service in the service_name (Windows Service Name) field. Any ideas where I'm going wrong?

[john_hyperic]

You need to make sure you are using the real service name. Do that by opening the Services window in Windows, scroll to your TAPI_Server service and open the properties window for it. At the very top will be an uneditable field called "Service name" and it will have a value. This is what you want. Below that is "Display name" and that is not what you want. Make sure the service is running.

If you continue to have problems configuring this service, check out the PTQL docs here:

http://support.hyperic.com/confluence/display/DOCSHQ30/PTQL

Follow the instructions in the "PTQL Building" section and you can query the process table by hand, tweaking your query until you have the right value.