cheitun
Contributor
Contributor

Platform import problem

Hello @all,

I have installed a fresh server on Linux with two agents each on HP-UX system (Version 2.7.5-EE). Now when I try to add the second client to the server I get following error:
Unable to import platform : Cannot register new platform due to licensing restrictions. Contact support to license additional platforms. Current license permits a maximum platform count of 4

I don't understand why I get this error. I only have 2 agents and this is a "fresh" install. No other clients have been added to the server before. When I put a select on the eam_agents table I only see my two agents which have registered their auththokens:

id | address | port | authtoken | agenttoken | version | agent_type_id | ctime | mtime
-------+---------------+------+-------------------------------------------------------+-------------------------------------------------------+----------+---------------+---------------+---------------
10001 | 195.146.50.30 | 2144 | 1163968434489-808719251555349095-3045519077715786058 | 1163949807076-4330896529770758306-53730608425052884 | 2.7.5-EE | 1 | 1163949807184 | 1163949807183

10002 | 195.146.50.36 | 2144 | 1163968746411-5024302173070116043-3774955733965147527 | 1163950042771-4068474840055147562-1999535715267775828 | 2.7.5-EE | 1 | 1163950042776 | 1163950042776

My eam_platform table gives me following output:

hqdb=# select * from eam_platform;
id | cid | name | sort_name | certdn | fqdn | platform_type_id | description | comment_text | ctime | mtime | config_response_id | agent_id | modified_by | owner | location | cpu_count
-------+-----+-------------------+-------------------+----------------------------------------------------------------+-------------------+------------------+-------------+--------------+---------------+---------------+--------------------+----------+-------------+---------+----------+-----------
10001 | | server.name.com | server.name.COM | CAM-AGENT-1163968265959-190295423585519562-4972451138860462411 | server.name.com | 10008 | HP-UX 11 | | 1163949948052 | 1163949949163 | 101 | 10001 | hqadmin | hqadmin | | 6
(1 row)

Does anyone have an idea?

Best Regards,

AMI
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3 Replies
admin
Immortal
Immortal

Hi Ami,

The HQ Enterprise Subscription trial is limited to 3 platforms, with
an additional platform for the server itself. Each pair of CPUs is
counted as one platform. Looks like you have already imported a
platform that has 6 CPUs, so that would account for the license
restriction.

The open source HQ does not have any platform restrictions.

Charles



On Nov 19, 2006, at 8:56 PM, ami wrote:

> Hello @all,
>
> I have installed a fresh server on Linux with two agents each on HP-
> UX system (Version 2.7.5-EE). Now when I try to add the second
> client to the server I get following error:
> Unable to import platform : Cannot register new platform due to
> licensing restrictions. Contact support to license additional
> platforms. Current license permits a maximum platform count of 4
>
> I don't understand why I get this error. I only have 2 agents and
> this is a "fresh" install. No other clients have been added to the
> server before. When I put a select on the eam_agents table I only
> see my two agents which have registered their auththokens:
>
> id | address | port |
> authtoken |
> agenttoken | version | agent_type_id |
> ctime | mtime
> -------+---------------+------
> +-------------------------------------------------------
> +-------------------------------------------------------+----------
> +---------------+---------------+---------------
> 10001 | 195.146.50.30 | 2144 |
> 1163968434489-808719251555349095-3045519077715786058 |
> 1163949807076-4330896529770758306-53730608425052884 | 2.7.5-EE
> | 1 | 1163949807184 | 1163949807183
>
> 10002 | 195.146.50.36 | 2144 |
> 1163968746411-5024302173070116043-3774955733965147527 |
> 1163950042771-4068474840055147562-1999535715267775828 | 2.7.5-EE
> | 1 | 1163950042776 | 1163950042776
>
> My eam_platform table gives me following output:
>
> hqdb=# select * from eam_platform;
> id | cid | name | sort_name
> | certdn
> | fqdn | platform_type_id | description | comment_text
> | ctime | mtime | config_response_id | agent_id |
> modified_by | owner | location | cpu_count
> -------+-----+-------------------+-------------------
> +----------------------------------------------------------------
> +-------------------+------------------+-------------+--------------
> +---------------+---------------+--------------------+----------
> +-------------+---------+----------+-----------
> 10001 | | server.name.com | server.name.COM | CAM-
> AGENT-1163968265959-190295423585519562-4972451138860462411 |
> server.name.com | 10008 | HP-UX 11 | |
> 1163949948052 | 1163949949163 | 101 | 10001 |
> hqadmin | hqadmin | | 6
> (1 row)
>
> Does anyone have an idea?
>
> Best Regards,
>
> AMI


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cheitun
Contributor
Contributor

Thanks for the info!

Maybe hyperic should mention in their docs that each CPU is counted as a Platform and not each agent platform installation.

Best Regards,

AMI
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john_hyperic
Hot Shot
Hot Shot

Actually, each agent installation is AT LEAST 1 licensed platform. If the platform has >2 physical processors (multiple cores and HT does not count), then it will count as more than 1 licensed platform. Each 2 CPU is counted as 1 licensed platform. So if you have an 8 processor box, you would need a license for 4 platforms just for that box.

Another thing to consider is that network devices are counted as a platform and therefore take up a license. So even though you do not install an agent on the device, it counts as a platform for licensing purposes.

Hope this clears things up.
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