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  • 1.  New Hyperic user, hopefully simple question..

    Posted May 08, 2007 04:25 PM
    Hey all... I'm a switcher from Zenoss here. Question: I've got about 15 Windows 03 boxes I need to monitor.. installing the agent is a snap. But inside the HQ after an auto-discovery I get an error stating: "Unable to connect to xxx.xxx.xxx.xxx:2144: Connection Refused"

    Now I know the agent is actually working since the Desc, IP info, OS ver, etc info is populated, however this port 2144 being blocked basically is throwing me off. None of these boxes even has ICS enabled therefore the Windows Firewall service wont start since it depends on ICS. The server and all agents are on the same subnet so no hardware firewalls in between. I've tried both secure and non-secure on teh agent communication with the server. Made no difference.

    My server is running Ubuntu Fiesty Fawn and other than the normal updates since the Fiesty install, the only other app that's been loaded is Hyperic.

    I know this might be a Windoze issue, but I'm hoping somoene has run into this before.

    Thanks!


  • 2.  RE: New Hyperic user, hopefully simple question..

    Posted May 08, 2007 05:36 PM
    Hi,

    I would try doing a 'nmap' from the ubuntu box to the windows box or from the windows box doing a 'netstat -na' to see if port 2144 is actually up and listening.

    The agent will send its metric data to the server on ports 7080/7443 so that is why you see that info populated. However the when the server needs to communicate to the agent, it does so via port 2144 on the agent. Server->Agent communication is usually for changing settings on the agent( setting collection intervals, setting which metrics to collect) and for control actions.

    -Alex.


  • 3.  RE: New Hyperic user, hopefully simple question..

    Posted May 08, 2007 06:45 PM
    Ok using netstat -na from the windows server I see no 2144 open in any form or fashion. Now like I said neither ICS nor the Windows Firewall is running so what could be causing this port not to get opened.


  • 4.  RE: New Hyperic user, hopefully simple question..
    Best Answer

    Posted May 08, 2007 06:53 PM
    Are you certain the agent is still running on the Windows box? That
    is, is it possible it started up, sent in some initial information to
    the HQ server and then stopped running? Have you installed the agent
    as a Windows service or are you running it manually?

    Also, assuming the agents did report in at some point, did the report
    the correct IP address to the HQ server. That is, if you go to the
    Inventory tab for each of those platforms do you see what you would
    expect to see?




  • 5.  RE: New Hyperic user, hopefully simple question..

    Posted May 08, 2007 06:53 PM
    And from nmap -v "target" I see no 2144 open either.... what did I not do?


  • 6.  RE: New Hyperic user, hopefully simple question..

    Posted May 08, 2007 08:02 PM
    Ok so I feel like such a dumba$$ now. I first ran the hq-agent.exe to setup the data file, then reran with the -i switch thinking.. ok assuming that after it installed as a service it would start. Boy was I wrong. you guys get a cookie!


  • 7.  RE: New Hyperic user, hopefully simple question..

    Posted May 08, 2007 08:12 PM
    It's not just you. The Windows install and start-up procedure needs
    some work and confuses many people. It's on the list of improvements
    we would like to make, it just hasn't made it to the top yet.