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Jacksac
Contributor
Contributor

Install errors When installing Agent

I am trying to install hyperic4.1.2 and am not successfull installing the agent only .
The O/S is Solaris 10 .The box installing is sitting on DMZ the hyerpic server sits inside. The firewall ports are open .

Here is the data from the Afgent install.

.......................
1:16pm rocweb5# cd /opt/hyperic-hq-agent-4.1.2/
1:16pm rocweb5# cd bin
1:16pm rocweb5# hq-agent.sh start
-n Starting HQ Agent...

[ Running agent setup ]
What is the HQ server IP address: 192.168.21.39
Should Agent communications to HQ always be secure [default=no]:
What is the HQ server port [default=7080]:
- Testing insecure connection ... Success
What is your HQ login [default=hqadmin]: hqadmin
What is your HQ password:
What IP should HQ use to contact the agent [default=192.168.21.69]: 192.168.21.69
What port should HQ use to contact the agent [default=2144]:
- Received temporary auth token from agent
- Registering agent with HQ
- Unable to register agent: Failed to connect to agent: Unable to connect to 192.168.21.69:2144: Connection refused: connect

........................
Detail of the agent log

2009-12-17 13:21:20,621 ERROR [Thread-1] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 15 secs before retrying. Error: Unable to communicate with server -- provider not yet setup
2009-12-17 13:21:35,625 ERROR [Thread-1] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 22 secs before retrying. Error: Unable to communicate with server -- provider not yet setup
2009-12-17 13:21:38,977 INFO [main] [AgentConnection] 127.0.0.1:2144 -> bizapp:getCAMServer
2009-12-17 13:21:39,045 INFO [main] [AgentConnection] 127.0.0.1:2144 -> bizapp:createToken
2009-12-17 13:21:58,135 ERROR [Thread-1] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 33 secs before retrying. Error: Unable to communicate with server -- provider not yet setup
2009-12-17 13:22:31,895 ERROR [Thread-1] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 50 secs before retrying. Error: Unable to communicate with server -- provider not yet setup
2009-12-17 13:23:22,525 ERROR [Thread-1] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 75 secs before retrying. Error: Unable to communicate with server -- provider not yet setup
2009-12-17 13:24:38,465 ERROR [Thread-1] [AutoinventoryCommandsServer] Unable to send autoinventory platform data to server, sleeping for 113 secs before retrying. Error: Unable to communicate with server -- provider not yet setup.

Any assistance in resolving this problem would be appriecated.
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2 Replies
admin
Immortal
Immortal

Things to try.

1- Can you telnet from server to agent and agent to server on that port?

2- Run 'hq-agent setup' with the agent running and enter configuration information again.

3- Stop agent, delete the /data directory, and restart agent.
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ben_davis
Contributor
Contributor

I have the same setup: Solaris 10 outside, HQ server inside. The firewall has one port 7080 open between agent and server.
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