pcampbel
Contributor
Contributor

Incorrect Availability

I am seeing some strange numbers coming back from Availability. We have been doing a series of upgrades this past month, so I know the approximate availability of the servers having been upgraded. What I am noticing it either 0 downtime, or approximately 1 day downtime (1440 minutes), but primarily 0 downtime. When I check uptime via HQ I do see the day where the system went down, uptime resets to 0, even though availabiliy does not change. Typically the platforms should have a downtime of about 1 to 2 hours. Looking at the agent.log it appears to be logging a agent 'shut down' and 'starting' that would add up to the total time down on the correct day.
Any ideas as to why the Availability would be incorrect?

TIA
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4 Replies
dgorman_hyperic
Enthusiast
Enthusiast

Is your date correct on the platform being monitored to the server (e.g. ntp)
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pcampbel
Contributor
Contributor

Yes, they all run ntp and I double checked that it was running and in sync. The one exception to that was a vmware client that has issues keeping in sync, but it was noted.
Thanks
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dgorman_hyperic
Enthusiast
Enthusiast

What is the polling interval for this platform?
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pcampbel
Contributor
Contributor

Platform Availability -1 minute polling for half of them and 5 minute polling for the rest.
Just update to be 1 minute for all
HQ Agent availability polling - 1 minute
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