Hyperic Agent 4.0.3 with Windows 2008 x64

[agiuoco]

I am having trouble getting the Hyperic Agent to work with Windows 2008 x64. I have UAC on and the firewall and that is the configuration I would prefer to keep. The error I am getting when I issue the 'hq-agent.bat start' command is:

wrapper | OpenSCManager failed - Access is denied. (0x5)

And the script just hangs there. I don't know if it is a file permission or a firewall issue. Has anyone gotten the Hyperic 4 agent working on a Windows 2008 x64 server?

[bclark_hyperic]

I will be giving this a try soon. I'll let you know if I have any success.

Brian

[agiuoco]

Thanks. I probably need to do some more troubleshooting on this, but I haven't had the time.

[bclark_hyperic]

Ok. I now have Hyperic Agent 4.0.2 successfully working on Windows 2008 x64. I didn't experience your particular problem, but I had a few of my own. I also don't have UAC on, but I do have the Firewall on. Here are a few tips to help you get it going:

- Make sure that you have the Sun 32-bit 1.5 x Java JRE installed
- Do NOT install it in the default location, C:\Program Files (x86) as Hyperic (or the wrapper program) does not like the parentheses. I installed Java in C:\Java, because Microsoft wouldn't let me install it in the regular C:\Program Files directory. It kept silently redirecting the installer to the (x86) directory.
- Make sure you have your HQ_JAVA_HOME environmental variable set to this Java 1.5 location
- Enable TCP port 2144 in the Windows Firewall. The Windows 2008 Firewall is on by default now, and doesn't let Hyperic traffic in. You have to setup a custom port in the Firewall control panel to allow in traffic from the Hyperic server. I didn't have to create an outbound rule to 7080 or 7433, only the inbound rule.

That's all I had to do to get it to work.

In looking at your specific error message, I bet that it is related to UAC. The wrapper program is trying to open the Service Control Manager to start the service. I am not that familiar with UAC, but I would suggest looking there first.

Brian

[agiuoco]

Well, I disabled UAC on that server and I was able to run the agent. So you were right, it was UAC. But I would still like to know if it is possible to run the Hyperic agent without disabling UAC. Anyone done that yet?

[prettyricky]

sorry for bringing up an old thread, but I also have the same issue with the OP. has anyone made hyperic work on Winserver 2008 without disabling UAC?

thanks in advance

[prettyricky]

sorry for bringing up an old thread, but I also have the same issue with the OP. has anyone made hyperic work on Winserver 2008 without disabling UAC?

thanks in advance

[fonzisherman]

starting cmd prompt as administrator worked for me.

[pawanctc]

Error:

wrapper  | OpenSCManager failed - Access is denied. (0x5)

Press any key to continue . . .

I faced the same problem with Hyperic Agent 4.5.3.1 and was able to install it with starting command prompt as administrator. Thank you very much for sharing.