VMware Cloud Community
diegojancic
Contributor
Contributor

HQ says the server is down, but it is not!

Hi,
I've been using HQ for a couple months now, and everything worked fine. But since yesterday all resources go down for a couple hours, and then everything restores to normal, and then go down again without doing anything.
The server of course is working, the HQ server and agent are both working, and the IPs were not modified.
I've tried to re-run the setup in the HQ agent, and it did not change anything.

Agent is in Windows 2008, and Server is in Windows 2003. I'm using HQ Version 4.1.2 (build #1053 - May 06, 2009 - Release Build)

Any hint?

Thanks in advance,
Diego
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2 Replies
admin
Immortal
Immortal

Check the offset between HQ Servers clock and the agent machines clock. High offsets can lead to false availability reporting and false alerts. I would check that first.

Do you see and ERROR getting reported in the agent.log during the times its listed as down?
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excowboy
Virtuoso
Virtuoso

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