Nei_hyperic
Contributor
Contributor

Few questions.

Hello,
I have 2 questions, one of which might be an issue and so I’ll start with that.

1. I’m trying to setup HQ to monitor ‘Windows Time’ service on Windows 2003 Server. The problem is, when I enter Service Name I get following error: Invalid configuration: Error retrieving value: Failed to invoke getProcCpu[Pid.Service.eq=W32Time]: Access is denied. : Pid.Service.eq=W32Time

Any ideas?

Next, this is more general question.
2. We are testing to see how effective HQ will monitor some of our production servers. With that said, we have an alert set to notify whether the server is available or not, and we have it check every 1min. Unfortunately, 1 min is a bit too long… especially for a production server. Is there a way to force it to check more often?

Thanks.
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cwitt_hyperic
Hot Shot
Hot Shot

How exactly are you attempting to add the Windows Time Service to the Platform within HQ? Are you creating a new Platform Service of the type Windows Service, or are you trying to monitor it as a process? The former would likely work best if that is not what you are trying to do. Visit the resource page for the Windows platform, and select New Platform Service from the Tools Menu. Provide a name for the service, then select Windows Service from the Service Type drop-down.

The "Access is denied" message could also mean the user context with which you are running the agent does not have permissions to query that process. By default, the HQ agent installs the service using the SYSTEM account, and runs in that user context. If you have changed this, you may have to take a closer look at system permissions to insure the agent can access that which is necessary to monitor the box as you would desire.

On the Availability checks and Alerting, the smallest collection interval for metrics is 1 minute in HQ. For all but real-time service delivery environments, this is thought to be adequate with just about every monitoring tool I've ever used. I'd be interested in hearing more about your environment and your specific needs as a point of information if this is not true for you.
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