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  • 1.  Customizing email alert notifications

    Posted Jun 10, 2010 01:11 PM
    I've been asked to change the verbiage of the email alert notifications. Is this possible?

    For example, currently we receive the following when the availability of a server changes:

    Subject: [HQ] !!! - [alert name] [resource name]

    Message:
    [resource name] has generated the following alert:
    [alert name] [resource name] Availability (0.0%)

    ----------------------------------------------------------
    ALERT DETAIL
    -Resource Name
    -Alert Name
    -Alert Description
    -Alert Date / Time
    -Triggering Condition(s)
    -Alert Severity

    Last Indicator Metrics Collected



    Can this be changed to a custom email, such as

    Subject: The Database Server has changed availability status

    Message:
    Availability on the Database Server has changed (0.0%). Please investigate, and, if necessary, log a ticket: [internal help desk URL]


    ? Thanks


  • 2.  RE: Customizing email alert notifications
    Best Answer

    Posted Jun 10, 2010 03:44 PM
    Yes, this is possible. There's some documentation at http://support.hyperic.com/display/DOC/Tailoring+Alert+Notification+Templates


  • 3.  RE: Customizing email alert notifications

    Posted Jun 13, 2010 09:48 PM
    Fantastic, thanks for the help!


  • 4.  RE: Customizing email alert notifications

    Posted Jul 21, 2010 06:03 AM
    Hi

    Hey i want to send SMS alerts Bt i dont have any idea of how to do it.
    Do you know what i need to do fro this.
    plz help me ..i have to do it as early as poss.

    Thanks