Are there any better forums/mailing lists?

[jc_hyperic]

I'm seeing quite a few interesting posts, a lot of good questions, but not much in the way of replies. I'm guessing this is because the Hyperic people are busy with things other than the forums.

Are the any other forums/mailing lists/resources available?

I think Hyperic is a good product but the support forums don't seem to be the place to get help.

[djinn_fr]

I agree with you.

A good open source community is priceless.

So if people don't see that the forum is active or can't get answer, they will go to another project.

[admin]

> I'm seeing quite a few interesting posts, a lot of
> good questions, but not much in the way of replies.
> I'm guessing this is because the Hyperic people are
> busy with things other than the forums.
>
> Are the any other forums/mailing lists/resources
> available?
>
> I think Hyperic is a good product but the support
> forums don't seem to be the place to get help.

Hi Jc,

I've been meaning to respond to your other posts but I haven't had much time because of the upcoming 3.1 beta. I should have time to go back through all the forum posts early this week.

If you do require quicker responses to your questions you could opt for the Hyperic silver support package, which has guaranteed response times.

-Ryan

[jtravis_hyperic]

Are you referring specifically to the developer forum, or the user
forum? The user forum has quite a bit of traffic and questions seem
to be answered by Hyperic or other members pretty quickly. As Ryan
said, we're pretty involved with the next release at the moment which
is taking up our forum time, so we're somewhat reliant on other
members to help answer questions.

As for the dev forum, we'd like to get more involvement here and have
started posting architectural questions and ideas to inspire and get
feedback from our community members. As you've seen from Chip's
posts, we're definitely responding to interest from developers and
will continue to improve.

Don't lose heart -- we've got a lot of stuff coming down the pipeline
that will make the product much easier to use for our users, and more
flexible and intuitive for developers. In the meantime, post your
questions -- your heads-up slap has gotten our attention..

-- Jon


On Jul 2, 2007, at 9:15 AM, lavenant wrote:

> I agree with you.
>
> A good open source community is priceless.
>
> So if people don't see that the forum is active or can't get
> answer, they will go to another project.
>

[jc_hyperic]

Thanks for the quick feedback. I'm mostly talking about the developer forum. Specifically I've been watching this thread hoping for someone to chip in:

"Simple JMX Test", http://communities.vmware.com/thread/348407?tstart=0

But so far not one answer. Maybe that question should have been posted in the user forum?

As for opting for the silver package ... I'm trying out Hyperic HQ to see how well it meets our project's monitoring requirements. But without support to help set this up and get a proof-of-concept going (we'd need a lot of custom plugins) it's just not an easy sell.

The main reason I was interested in Hyperic was that as an OSS product I was expecting the community support to be the linchpin. But so far the 'community' seems to be mostly a few people asking questions and even fewer people able to help out.

This is not a complaint, just pointing out that I was expecting more.

[jc_hyperic]

Just wondering, one of the questions we posted (MBeanServer Connection Issue) in the development forum did not get any replies. Should this type of question be put in the user forum instead?

Jc

[jtravis_hyperic]

We're still a growing community, and many of the questions asked on
our forums require input directly from Hyperic staff. Fortunately,
our users forum seems to have picked up some steam, and we have some
knowledgeable and friendly community members who like to help out.

As for the dev forum, we'll have to keep hammering away to give you
information. As a note, though, we have many users who have
implemented their own JMX plugins, so that's probably why this odd
case has received little attention.

Now to the point at hand: I'll pop over to that forum question and
see if I can't find an answer.

-- Jon



On Jul 2, 2007, at 4:06 PM, Jc wrote:

> Thanks for the quick feedback. I'm mostly talking about the
> developer forum. Specifically I've been watching this thread hoping
> for someone to chip in:
>
> "Simple JMX Test", http://forums.hyperic.com/jiveforums/thread.jspa?
> threadID=2407&tstart=0
>
> But so far not one answer. Maybe that question should have been
> posted in the user forum?
>
> As for opting for the silver package ... I'm trying out Hyperic HQ
> to see how well it meets our project's monitoring requirements. But
> without support to help set this up and get a proof-of-concept
> going (we'd need a lot of custom plugins) it's just not an easy sell.
>
> The main reason I was interested in Hyperic was that as an OSS
> product I was expecting the community support to be the linchpin.
> But so far the 'community' seems to be mostly a few people asking
> questions and even fewer people able to help out.
>
> This is not a complaint, just pointing out that I was expecting more.
>

[jtravis_hyperic]

The developer forum is a good place to post dev questions, though
plugin development could be seen as a regular user operation.

Are you and Kon the same person, or work on the same team? After
seeing his 'MBeanServer Connection Issue' email, it looks like his
previous problem about the XML file is resolved.

If that's the case, please post how you went about fixing the issue.

-- Jon


On Jul 2, 2007, at 4:48 PM, Jc wrote:

> Just wondering, one of the questions we posted (MBeanServer
> Connection Issue) in the development forum did not get any replies.
> Should this type of question be put in the user forum instead?
>
> Jc
>

[jc_hyperic]

Thanks for the quick reply.

Kon and I work on the same team. I've been trying to help him out in my spare time, he is the one doing most of the development.

You're right the issue was resolved. I'll try and Kon to post the solution. From what I remember the test was picking up xml file with improper xml syntax. The reason it took a while to figure out was that it was not picking up the file we thought it was but something.

It would be helpful if the test script could have some parameters like -debug or -verbose to show what it's doing. Had that option been available we would have spotted the problem right away.

Thank!

[admin]

> It would be helpful if the test script could have
> some parameters like -debug or -verbose to show what
> it's doing. Had that option been available we would
> have spotted the problem right away.

Are you referring to the invoking of the plugins from the command line? If you pass -Dlog=debug it will print out debug info. For example:

java -Dlog=debug -jar pdk/lib/hq-product.jar ....

-Ryan