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urworld
Contributor
Contributor

I get NOT_FOUND when launch to chargeback homepage?

i can't launch to homepage , i am sure the installation complete.

i am useing SQL 2008 Entprise, all os was install in Windows 2003 R2

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dprabhakaran
Enthusiast
Enthusiast

Hello,

Since you are sure that installation is complete you can probably have a look at Chargeback

log(s) located at INSTALL_DIR\apache-tomcat-6.0.18\logs\vCenterCB.log. Also ensure that the

port number that you gave during installation matches with port number that you use in the

Chargeback application URL.

Cheers

Diwakar

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urworld
Contributor
Contributor

I'm so appreciate your reply, as attach is log file, could you help me to connect my CB server ?

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akshaym
VMware Employee
VMware Employee

Hi,

Could you please send us these files:

1. <INSTALL_FOLDER>\VMware_vCenter_Chargeback_InstallLog.xml

2. <INSTALL_FOLDER>\apache-tomcat-6.0.18\webapps\vCenter-CB\WEB-INF\classes\version.properties

3. <INSTALL_FOLDER>\Uninstall_VMware vCenter Chargeback\installvariables.properties

Please verify that your SQL 2008 server is running properly. You can try hitting following URL in your browser:

https://<YOUR_MACHINE_IP>/cbmui --> this is the default Chargeback URL. This URL mostly should work.

(If that doesn't work, please try: https://<YOUR_MACHINE_IP>:<HTTPS_PORT>/cbmui --> If you have changed the default HTTPS_PORT from default "443" to something else during installation.)

Thanks,

Akshay

urworld
Contributor
Contributor

Hi ,

i will get "the page cannot be displayed" when i run by browse in my CB server

thanks for your help again.

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akshaym
VMware Employee
VMware Employee

Thanks for your quick response.

Please try the URL: http://<MACHINE_IP>:8080/cbmui

With this, you should be able to connect to CB server.

From the log files, it looks like load balancer is not running on the machine. This is a known issue and we are resolving it. (To verify the issue, you can check that "VMware vCenter Chargeback Load Balancer" is not present as a service in Service Control panel. )

Thanks,

Akshay

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urworld
Contributor
Contributor

i can lunch chargeback's homepage use way by

but can't correct login, my password are the same in enviroment,

could you tell where can reset the password ?

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urworld
Contributor
Contributor

i found a shell script in /opt/vmware/cbm/scripts/

first-boot.sh can let me to reset a parameter.

Thanks for your help.

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akshaym
VMware Employee
VMware Employee

Hi,

You can try re-installing Chargeback. Please take a note of the 'username' and 'password' you provide during installation.

You can use the same url after re-installation

Thanks,

Akshay

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