I read your comments on Etiquette - basically common sense

my frustration is that for the service request file, the agent responding to it didn't exercise such common sense - I stated that I had a legit site license and the reply I got was how to get media and a key - didn't indicate that the agent had read the SR past the first sentence

and with 24 hour turnaround, nonresponsive replies turn what should be 10 minute issues into something headed for weeks at this rate

so I will post this question in hopes of getting an answer that is at least directed at the question I'm asking

SR description:

When I try to install windows xp professional I get and error pop-up window

stating "the product id you entered is not valid"

I entered a development site license product key, which has been otherwise

successfully installed so it's a valid key so this is an inappropriate error

message

just to be sure, our site administrator generated two more keys and I created

a new virtual machine, re-installed, and tried those keys and that didn't

work either

reply:

"From the description what I have understood is, when you are trying to

install Guest OS in VMware Fusion, it is asking for product key.

Product key the License number for your Guest OS, which you will get on the

purchase from the Guest OS Vendor (e.g. if you are installing any version of

Windows OS, on Purchase, Microsoft will provide you a Product Key along with

the installation Disks)."