Thanks so much @StevenDSa for helping. Below is my check

• Make sure there is no directory configured at the customer level OG in UEM

--> No directory is configured in UEM

Make sure customer level OG is specified in WS1 Access.

--> yes

• Assuming the same group does not already exist in UEM?

--> yep, I ensure no WS1 Authorization exist in UEM prior.

• Make sure Chrome autofill did not change the username/password for Provisioning tab

--> I disable the Chrome auto fill. Make sure the Admin Password typed in correctly. Test connection is success.

• Wait for it to fail (might take some time). Hopefully the error can point us in the right direction or give us the ability to deprovision.

---> Waited two days now

--> Further troubleshooting steps --> Check mark the WS1 Authorization group --> Deprovision --> Wait for it to be gone under Group Provisioning --> Re-add the same group for Provisioning --> It kicked into "Ready for Provision" --> then go into "Provisioning" --> stuck there and won't fail at all. No matter how long i would wait.

---> Proceed to create another seperate blank group (contain no users) in Workspace ONE Access --> Access AirWatch Provisioning app --> Group Provisioning --> Add that blank group --> still stuck at Provisioning and won't fail.

Maybe contact support? could be something is wrong with my VIDM tenant?

Andre