@lrfrancisco,
Please check if this old post could help solve your query!
https://communities.vmware.com/t5/Skyline-Health-Diagnostics-SHD/Cannot-reset-shd-admin-password/td-...
If you think your queries have been answered, Mark this response as "Correct" or "Helpful" and consider giving kudos to appreciate!
Regards,
Shen
