It's close to midnight in the time zone where the customer service people work; I will place phone calls on your behalf tomorrow morning.
Incidentally, I should clarify what is included in the bundle you purchased. Although we recommend that you spend the 30 PSO credits towards VI3 training, you may also, if you wish, spend them on consulting services from VMware or a VMware Authorized Consulting partner who accepts PSO credits.
The primary course people take in order to satisfy the VMware Certified Professional certification's training requirement is VMware Infrastructure 3: Install and Configure. You may take this course either from VMware or from a VMware Authorized Training Center. The price of a seat in this course in many locations around the world, when VMware delivers it direct, is 30 PSO Credits. But VATCs set their own prices, so they may quote a price more or less than 30. For VATCs who charge more than 30 credits, you may need to buy a few additional credits from VMware to "top-up."
