You need an electronic copy of your Cisco certificate, which you can download from the Cisco Certification Tracking System - this should help you: https://learningnetwork.cisco.com/s/article/certification-tracking-system-how-to-videos
The transcript tool you mention is for your VMware certifications (once you have some).
-------------------------------------------------------------------------------------------------------------------------------------------------------------
Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
VMware Training & Certification blog
