Markey, this is very common.
The candidate can contact certification@vmware.com. They should provide both email addresses and tell the team that the new email address should be added to the existing account. No further action should be required.
If a candidate inadvertently created a new account for “New Job”, they contact the same email address and just tell them both emails (old account and new account) and state which one is the ‘survivor’ and which one will go into their history.
