I don't work for the Certification team at VMware, but have asked them about issues related to the locking of accounts by Pearson.
The VMware team can investigate only if a candidate submits a case to them by sending an email to certification@vmware.com with their Candidate ID Number and contact information, so please go ahead and do that.
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Although I am a VMware employee I contribute to VMware Communities voluntarily (ie. not in any official capacity)
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