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JonAmadori
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Downloads folder redirection error on Win 10 20H2 using DEM 2009

Hello,

I have ran into a strange issue and thus far VMware support has been unable to resolve this issue.

We recent migrated all of our users to a new Horizon cluster using Win 10 20H2 Enterprise for our base image and running DEM 2009.  We use the DEM Folder Redirection setting to redirect the following folders/locations to a file share: Documents, Downloads, Music, Pictures, Videos, Desktop, and Favorites.  On first login to this environment, or first login after the user had their profile reset all of the folders will map properly except for the Downloads folder which logs the following error: [ERROR] Folder redirection: error 0x80070002 getting current path for 'Downloads' folder.  On subsequent logins the Downloads folder maps properly via DEM.  All other folders map properly all the time.

I found one forum post referencing this error (https://communities.vmware.com/t5/Dynamic-Environment-Manager/VMware-View-Persona-6-2-to-UEM-9-1-Mig...) but it looks like that was caused due to an issue with migrating from Persona to DEM.  We have only used DEM to redirect our folders and these specific settings worked in our previous Horizon cluster that used Windows 10 1909 and ran DEM 9.11.

VMware support has only suggested reinstalling the Horizon agents which has already been done a few times for various issues and has not resolved the issue.

Does anyone have any idea what I can look at or something I can try to resolve this issue? 

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