Just upgraded 2 of my licenses from 16 to 17 and I no longer have access to the licensing section of my account to see my keys.
I've followed the KB articles on how to access my keys in customer connect....if your new portal requires a KB article to point out something this basic, maybe it shouldn't have been released?
https://kb.vmware.com/s/article/2006831?lang=en_US&queryTerm=how%20to%20view%20license%20keys%20in%2...
I have no sidebar with products\accounts\funds management at all. I have no "manage licenses" either.
When I follow various other links like https://customerconnect.vmware.com/license-management, something flashes, then I receive "we're sorry. Your account doesn't have permission to access this page"
Virtual assistant fails either with an error, "an error has occurred and we cannot process this request right now. what would you like to do?" or "too bad I could not help"
after spending 30 minutes with an agent, my chat window closed...at least an email finally showed up with a license key, so I'm able to move forward, but I still can't see my other license keys.
