I too am experiencing this issue.
My laptop processor is:
Intel® Core™ i7-2960XM Processor Extreme Edition (8M Cache, up to 3.70 GHz) Product Specifications
https://ark.intel.com/content/www/us/en/ark/compare.html?productIds=53478
...and definitely supports VT-x technology, and all are enabled in bios.
it appears I can't license Eve-ng Pro, since this new VMWare Workstation 16 Pro i just bought doesn't seem to communicate VT-x status to Eve-ng Pro. Help?