Thank you. I was not aware of this support package. It's availability negates many of the things I previously mentioned; specifically, the upgrade cost of about $150 (USD) is well worth it. Currently, I have a Support Request open from the 30 day coverage that was included in the package. It will soon expire if hasn't already. I encountered a couple more issues that would be nice to resolve. If those become too difficult to solve myself, I will indeed get the extended support package.
Thanks for letting me know about this.
Ray
