Reply to Message

View discussion in a popup

Replying to:
manishbhatia26
Contributor
Contributor

did anyone find fix on this issue ? We are on Horizon8(2111.1) and also getting reports that users are getting disconnect randomly. 

Debug logs capturing event of VDI disconnect as below 

023-08-22T14:16:00.042-04:00 INFO (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] mmfw_PipeRead: called (client @ 23433E1EF80)
2023-08-22T14:16:00.042-04:00 INFO (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] mmfw_PipeRead: connection closed, status=mmfw_Status_EOF,
2023-08-22T14:16:00.042-04:00 INFO (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] Service client 0000023433E1EF80 dead, release client info
2023-08-22T14:16:00.042-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] Disconnect desktop with name = cn=107df0e6-127d-4b18-8da5-cdcf152c6daa,ou=entitlements,dc=vdiglobal,dc=vmware,dc=int@2204@3596
2023-08-22T14:16:00.042-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] Abort get reconnect ticket on close
2023-08-22T14:16:00.042-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] UsbDisconnectDesktopDevices: desktop=cn=107df0e6-127d-4b18-8da5-cdcf152c6daa,ou=entitlements,dc=vdiglobal,dc=vmware,dc=int@2204@3596, deviceCount=0, final=1
2023-08-22T14:16:00.047-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] Removed desktop with name = cn=107df0e6-127d-4b18-8da5-cdcf152c6daa,ou=entitlements,dc=vdiglobal,dc=vmware,dc=int@2204@3596
2023-08-22T14:16:00.047-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] Removed client with context = 2204
2023-08-22T14:16:00.047-04:00 INFO (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] mmfw_CloseConnectionOnServer: Try to close pipe E40
2023-08-22T14:16:00.070-04:00 DEBUG (1850-1E98) <SharedMemReaderThread> [MessageFrameWork] SharedMem reader opt, reader 0x000001884081E760 for channel 0x00000188407CEEA0 detaching from thread 0x0000018840810FB0 handleCount 5
2023-08-22T14:16:00.070-04:00 DEBUG (1850-1E98) <SharedMemReaderThread> [MessageFrameWork] SharedMem reader opt, peer is dead - reader 0x000001884081E760 in thread 0x0000018840810FB0
2023-08-22T14:16:00.070-04:00 DEBUG (1850-1E98) <SharedMemReaderThread> [MessageFrameWork] MessageFrameWork Worker Shutdown OnChannelDelete, Name=VmwHorizonClientUI2204
2023-08-22T14:16:00.070-04:00 DEBUG (1850-1E98) <SharedMemReaderThread> [MessageFrameWork] CORE::AuthChannelInt::~AuthChannelInt(): Closed incoming SharedMemory channel from machine LTUS172816.cts.com, user CTS\156070, channel 00000188407CEEA0
2023-08-22T14:16:00.073-04:00 DEBUG (1850-1E98) <SharedMemReaderThread> [MessageFrameWork] CORE::MessageChannel::~MessageChannel(): Channel Horizon Client UI (0x00000188407CEEA0): DELETED
2023-08-22T14:16:00.135-04:00 DEBUG (0E0C-483C) <18492> [vmware-remotemks] Posting Shutdown message to the system queue.
2023-08-22T14:16:00.135-04:00 DEBUG (0E0C-35F8) <MessageFrameWorkDispatch> [vmware-remotemks] System::Shutdown
2023-08-22T14:16:00.135-04:00 INFO (0E0C-35F8) <MessageFrameWorkDispatch> [vmware-remotemks] vmware-view-usbd received shutdown signal
2023-08-22T14:16:00.136-04:00 DEBUG (0E0C-35F8) <MessageFrameWorkDispatch> [vmware-remotemks] viewusb_op_notif_ceipdata: there is no valid service client.
2023-08-22T14:16:00.136-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] Poll ExitCallback called
2023-08-22T14:16:00.136-04:00 INFO (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] out poll loop
2023-08-22T14:16:00.136-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] cdk::usb::UsbDeviceManager::UsbDisconnectAllDevices called.
2023-08-22T14:16:00.137-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] MessageFrameWork Worker Shutdown, Name=UsbDeviceManager, Channel=0000000000000000
2023-08-22T14:16:00.137-04:00 DEBUG (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] coregate 'KeyVault' deleted
2023-08-22T14:16:00.174-04:00 INFO (0E0C-2BD8) <vmware-usbd> [vmware-remotemks] Exiting.

 

Reply
0 Kudos